Job Description

POSITION TITLE: Human Resource Analyst (Mandarin Speaker)

CONTRACT DURATION: 12 Months

SALARY: Up till RM5,000

WORK LOCATION: The Vertical, Bangsar South City. No.8 , Jalan Kerinchi. 59200. Kuala Lumpur.

WORKING DAYS: Monday - Friday

WORKING HOURS: 09:00AM - 06:00PM / 10:00AM - 07:00PM

JOB DESCRIPTION

JOB PURPOSE

• Responsible to provide support to internal customers (employees, line managers and HR community) in performing a variety of transactional requests, including but not limited to process HR administrative activities, ensure routing and approval of transactions in accordance with established business processes and resolve all discrepancies related to transactions.
• A key focus of the incumbent in this role is to deliver consistent results through strong customer focus and a commitment to service delivery excellence. Scope of support includes Singapore, Malaysia, Philippines, Indonesia, Thailand, Vietnam and China.

KEY ACCOUNTABILITIES

• Execute administrative activities to support HR business processes throughout the employee\'s lifecycle, including but not limited to on/off-boarding, employee movements, insurance, benefits and claims, work visa formalities etc
• Receive, analyze, process and follow-up on recipient administration requests via multiple request channels (ticketing system, email and real[1]time chat), ensure accurate and timely interface to the respective internal/ external processing chains i.e. payroll, finance, external service providers, local authorities etc
• Work closely with internal teams and external service providers to ensure all service requests are completed accurately and timely
• Ensure data quality and integrity in compliance with the company guidelines while supporting HR business processes, including data privacy rules and regulations
• Deliver consistent and reliable service to internal customers according to defined KPIs and SLAs
• Demonstrate customer-first culture through resolution ownership and anticipating needsContinuous contribution to the improvement of the performance of the Central HR Shared Services Centre
• Achieving high customer satisfaction through consistent, high quality service delivery
• Contribute positively to a knowledge sharing environment through generously sharing knowledge with others. Assist in orientation training and act as buddy to new team member

JOB REQUIREMENTS:

• Bachelor Degree in Human Resource or any relevant qualified field
• Compulsory to converse, read and write in Mandarin
• Least 2-3 Years of human resource services/operations working experience; more experienced candidates may be considered for senior positions within the team
• Proven track record of executing operations with attention to detail and a customer service mindset that results in demonstrable customer satisfaction in services
• Strong communication skill in English (written and spoken) is essential
• Able to work independently in a fast-paced environment
• Strong ability to perform under pressure, multitask and prioritize workload is required
• Strong learning agility and able to deal with ambiguity
• Demonstrated self-motivation, analytical, problem solving skills and is willing to work with others to improve HR services
• Required to work on MY Public Holidays on a rotational basis to support other countries in the region
• Proficient in Microsoft Words, Microsoft Excel & Microsoft PowerPoint

For further enquries, you may kindly \'WhatsApp\' at 012-9098786.

Reference Number:

Contact Details:

Duurgaa_Subramaniam@persolkelly.com

Profession:

Human Resources & Support
HR Admin/ Support/ Management

Company:

RHQM

Date Posted:

5/09/2023 7:25:00 PM

PersolKelly