Job Description

: The purpose of this role is to serve as the first point of contact for employees, managers, and P&O community to create a positive customer experience through problem understanding and resolution, communicating promptly with progress updates and engaging customers with a courteous and professional attitude. As part of the P&O services team this role executes administrative tasks and supports processes as per the Service Catalogue. Key Responsibilities include but not limited to: Provide rapid, high quality and validated response/support to all P&O Services aspects (e.g., inquiries, services, processes, continuous improvement) and follow up inquiries on problems and requests from c customers/users. Take ownership for queries and be responsible for case opening and closing (end to end) and provide the first and final point of contact for the customer. Maintain Organization Management/Personnel Administration HR data changes or actions effective on action/change in SAP HR system. Escalates requests that cannot be resolved directly to the appropriate escalation point of contact (i.e., vendor / H2R Manager / Senior Manager) Contribute to Knowledge Base for countries in scope. Ensure compliance in accordance with Data Privacy and Protection guidelines and other relevant legislation. Perform user administration tasks (e.g., access management) Perform document management tasks related in Japan Operations Assist in tracking service requests and troubleshoots - support the analysis of error messages and questions. Perform administrative tasks to facilitate the delivery and presentation of key data to supervisors. Provides support for the transformation initiatives. Ability to meet time working requirements, where locations required. Education: Diploma/Bachelor/master\'s degree in HR/Accounting/Business or related field is preferred. Languages: Excellent English & Mandarin (Simplified) spoken and written. Experience: Experienced in HR Shared Services environment (or similar customer service organizations) SAP HR / Workday ServiceNow Case Management Tool Proficiency in use of Microsoft Office; advanced Excel skills

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