Job Description

About ChatDaddy

At ChatDaddy, we believe that WhatsApp can do more than just connect--it can transform how businesses engage their customers. As the #1 WhatsApp Automation Tool and Chatbot platform, we're empowering organizations to deliver seamless, AI-powered customer experiences through features like Team Inboxes, AI chatbots, workflow automations, and more (chatdaddy.tech).

Your Mission

We're looking for a

Customer Experience Associate

who will be the first point of contact for our clients--while also helping us scale smarter by applying automation and AI. Beyond answering chats and emails, you'll design and use workflows that eliminate repetitive tasks, ensuring our clients get faster, more consistent, and more reliable support.

What You'll Do

Respond promptly to client messages via WhatsApp, chat, and email.

Automate repetitive tasks

such as: Ticket tagging and prioritization. Client follow-ups and reminders. FAQ routing and template responses. Use AI support tools to improve speed and accuracy in replies. Collect and document client-reported issues, then pass them to QA/engineering for investigation. Follow up with clients after QA review to provide updates, clarifications, or solutions. Maintain clean, structured records of client interactions that feed into our automation/AI systems. Share feedback with the team to refine support workflows and identify new automation opportunities.

What We're Looking For

1-2 years of experience

in customer support, tech support, or a related role. Strong communication skills--empathetic, clear, and professional. Comfort with

automation and AI tools

: CRM workflows, chatbots, or knowledge bases. A process-oriented problem solver who spots repetitive patterns and knows how to optimize them. Organized, detail-oriented, and reliable in managing multiple conversations. Tech-savvy and eager to learn new SaaS tools quickly. Bonus: Experience in SaaS, chatbots, WhatsApp Business API, or startup environments.

What We Offer

Competitive salary range: RM3,500-RM4,500 based on experience. Hybrid work environment - enjoy flexibility with a balance of remote and in-office work. A chance to make real impact at a fast-growing startup shaping the future of WhatsApp automation. Growth opportunities with training, mentorship, and clear career progression. A supportive, collaborative team culture where your ideas matter. Regular team bonding activities and celebrations of wins, big or small.

How to Apply

We'd love to get to know the real you! Please submit:

Your updated

CV

A short

video (1-2 minutes)

telling us why you'd be a great fit for this role -- just speak naturally and let your personality shine!
Upload your video here: https://www.videoask.com/fc6icdyi4
(No need for a perfect script or fancy setup -- we just want to meet you!)

We personally review every submission and will reach out if your profile is a good match.

Job Type: Full-time

Pay: RM3,500.00 - RM5,000.00 per month

Application Question(s):

How have you worked with other teams (like QA or engineering) to fix a client problem? Are you familiar with using CRM systems (e.g., HubSpot, Salesforce, or similar) to track client interactions? Tell me about a time you couldn't solve a client's issue right away -- how did you handle the conversation?
Language:

* Chinese (Required)