Job Description

Location:

The Gardens & Pavilion Bukit Bintang, Kuala Lumpur

Basic Salary:

RM2,000 - RM2,500 (or above, based on experience)

Job Introduction:

We're hiring a

Customer Experience Associate

(official title: Beauty Host) for an international beauty brand! Be the face of the boutique -- not just selling, but creating a warm, polished, and unforgettable journey for every customer.

Job Requirement:

Background in customer service or hospitality (hotel, airline, or related industries preferred). Excellent communication and interpersonal skills with a polished, professional image. Passion for beauty, skincare, and delivering exceptional customer experiences. Team-oriented with a positive attitude and sense of responsibility. Willingness to learn and grow through structured training programs. Introduce and effectively promote all Boutique activities (marketing plans, loyalty scheme, events, workshops, promotions) to new & existing clients.

Responsibilities:

Welcome and engage customers with warmth, professionalism, and personalized service. Create a refined hosting experience by guiding customers through products and stories. Participate in training programs to maintain consistent service and presentation standards. Ensure the store environment is inviting, well-presented, and customer friendly. Collaborate with the team to achieve customer satisfaction and overall store performance. Achieve given sales target and expectations. Take part in housekeeping routines and follow operational procedures consistently. Perform accurate sales transactions and sales collections. Calculate and submit self-commission Report to Retail Manager timely and accurately. Communicate with Retail Manager to build sales and teamwork. Take responsibility to minimize stock loss and maximize boutique's security. Ensure merchandising is attractive, up-to-date and consistent with marketing plans. Monitor stock's batch code consistently and update Retail Manager before expiry dates. Assist on store recycling program - Big Little Things (BLT)

From your better career consultancy - World Mode Malaysia by World Mode Holdings, Japan

Job Types: Full-time, Permanent

Pay: RM2,000.00 - RM3,000.00 per month

Benefits:

Additional leave Dental insurance Health insurance Maternity leave Opportunities for promotion Parental leave Professional development Vision insurance
Application Question(s):

What is your expected salary? How long is your notice period?
Experience:

Customer service: 1 year (Required) Hospitality: 1 year (Required) Customer satisfaction: 1 year (Required) Personal grooming: 1 year (Preferred)
Language:

Mandarin (Required)
Work Location: In person