FedEx
Who we are At FedEx, moving the world doesn\'t only mean delivering for our customers around the globe. Moving the world is also about creating what\'s next. We are Team FedEx and we are 500,000+ people strong around the world.…
. Involved in Regional TA Projects: Assist the Talent Acquisition team in special projects and initiatives to build Best in Class TA solutions for our business. . Candidate Sourcing: Assist in identifying potential candidates through various channels, such as job…
Job Description:Brand & Advertising; Internal Communications; External Communications; Customer Experience Design; Research; Product Development; Solution Development; Pricing; Vision/ Strategic Planning; Strategic Forecasting & Analysis; Customer AnalyticsResponsibilities: To perform a combination of project management and business analysis responsibilities relating to the…
Job Description: Clearance & Brokerage Operations; Clearance Regulatory Key responsibilities: Involves providing clearance and brokerage support to external customers and completing any related administration Responsible for the completion of defined processes and procedures to deadline, ensuring accuracy, completeness, and compliance…
Clearance Representative (9pm 7am) Federal Express Services (M) Sdn Bhd KL Eco City, Kuala Lumpur Customer Service Call Centre (Call Centre & Customer Service) Full time RM 2,500 RM 2,800 per month Job Highlights 2 Months Fixed Annual Bonus (14th…
Job Description: Clearance Representative (9pm 7am) Federal Express Services (M) Sdn Bhd KL Eco City, Kuala Lumpur Customer Service Call Centre (Call Centre & Customer Service) Full time RM 2,500 RM 2,800 per month Job Highlights 2 Months Fixed Annual…
Brand & Advertising Internal Communications External Communications Customer Experience Design Research Product Development Solution Development Pricing Vision/ Strategic Planning Strategic Forecasting & Analysis Customer Analytics Job duties: Conduct pricing/costing analysis to optimise revenue and improve profitability Support the annual pricing…
Brand & Advertising Internal Communications External Communications Customer Experience Design Research Product Development Solution Development Pricing Vision/ Strategic Planning Strategic Forecasting & Analysis Customer Analytics Job Description: Within the Forecasting Department, you will be responsible for supporting database management, revenue…
Job Description: Brand & Advertising; Internal Communications; External Communications; Customer Experience Design; Research; Product Development; Solution Development; Pricing; Vision/ Strategic Planning; Strategic Forecasting & Analysis; Customer Analytics Job Title: MARKETING BUSINESS ANALYST (Contract) Job Description: Within the Forecasting Department, you…
Service Assurance Customer Service Admin & Support On Road Handling Dispatch Pick Up & Delivery Quality Management Network Control Road Linehaul (Transport Scheduling, Fleet Management) Customer Services/ Support Group Contract Management/ Sourcing Ground Linehaul/ Road Linehaul Dangerous Goods Education: Secondary…
Job Description: Service Assurance; Customer Service; Admin & Support; Operations Support; Reporting Education: Secondary education or equivalent Experience: Prior experience not required At FedEx Express, we believe that a connected world is a better world. We connect people and possibilities…
Service Assurance Customer Service Admin & Support Operations Support Reporting Education: Secondary education or equivalent Experience: Prior experience not required At FedEx Express, we believe that a connected world is a better world. We connect people and possibilities with our…
Job Description: Brand & Advertising; Internal Communications; External Communications; Customer Experience Design; Research; Product Development; Solution Development; Pricing; Vision/ Strategic Planning; Strategic Forecasting & Analysis; Customer Analytics Summary: Brand & Advertising; Internal Communications; External Communications; Customer Experience Design; Research; Product…
Strategy & Transformation Performance & Process Excellence Business Intelligence & Analytics CC Planning & EngineeringCE Strategy & GovernanceContinuous Improvement & CE Performance Management & MonitoringInternal & External Quality Measurement (Service Tower)Business PlanningLong Term Business Case DevelopmentIdentification & Monitoring of Customer…
Service Assurance Customer Service Admin & Support Operations Support Reporting Education: Secondary education or equivalent Experience: Prior experience not required At FedEx Express, we believe that a connected world is a better world. We connect people and possibilities with our…
Job Description: Strategy & Transformation ;Performance & Process Excellence ;Business Intelligence & Analytics; CC Planning & Engineering;CE Strategy & Governance;Continuous Improvement & CE Performance Management & Monitoring;Internal & External Quality Measurement (Service Tower);Business Planning;Long Term Business Case Development;Identification & Monitoring…
. Conduct pricing/costing analysis to optimise revenue and improve profitability . Support the annual pricing review exercise for APAC markets . Gather marketing intelligence and provide insights to management for business opportunities . Prepare business proposals for senior management to…
Customer Support, Hub Operations, Account Creation, Basic Process Onboarding, Bookings, Inquiry, Providing Quotes, Complaint Handling, Issue Resolution, Case Management, Service Recovery, Pro active Prevention, Claims Handling, Escalated Issue Resolution, Enquiry, Enquiries (Ad Hoc), Basic Complaint Handling, Basic Issue Resolution Education:…
Job Description: Service Assurance; Customer Service; Admin & Support; On Road; Handling; Dispatch; Pick Up & Delivery; Quality Management; Network Control; Road Linehaul (Transport Scheduling, Fleet Management); Customer Services/ Support Group; Contract Management/ Sourcing; Ground Linehaul/ Road Linehaul; Dangerous Goods;…
Service Assurance Customer Service Admin & Support On Road Handling Dispatch Pick Up & Delivery Quality Management Network Control Road Linehaul (Transport Scheduling, Fleet Management) Customer Services/ Support Group Contract Management/ Sourcing Ground Linehaul/ Road Linehaul Dangerous Goods Education: Secondary…
Education: Secondary education or equivalent License: to Drive a Motorbike, or License: to Drive a Light Goods Vehicle (LGV), or License: to Drive a Medium Goods Vehicles (MGV), or License: to Drive a Heavy Goods Vehicle (HGV) (Driving license not…
Premier Customer Support Basic Process Onboarding Bookings Case Management Claims Handling Execution of Solution Logistics Inquiry Issue Resolution Pro active Notification Pro active Prevention Relationship Management Run and Provide Customized Reporting Education: Secondary education or equivalent Experience: Two (2) years…
Job Description: Air Network Support, Operations Support, Operational Support, Dispatch, Admin & Support, Customer Service, Service Assurance, Manifesting, Customer Services/ Support Group, Dangerous Goods, Cross Border Road Linehaul, Domestic Air Linehaul, Road Network, Operational Administration & Support, Sort Support &…
Education: Secondary education or equivalent License: to Drive a Motorbike, or License: to Drive a Light Goods Vehicle (LGV), or License: to Drive a Medium Goods Vehicles (MGV), or License: to Drive a Heavy Goods Vehicle (HGV) (Driving license not…
Ramp/ Air Operations (P&P and Audits), Ramp & Gateway Operations, Air Feeder Linehaul, Air Network Support, Linehaul (Cross Border, In Country), Hub Operations, Operations Support, Air Operations, Hub & Gateway Operations, Ramp Operations, Cross Border Linehaul, CDG2020, On Road, Handling,…
Job Description: Premier Customer Support; Basic Process Onboarding; Bookings; Case Management; Claims Handling; Execution of Solution Logistics; Inquiry; Issue Resolution; Pro active Notification; Pro active Prevention; Relationship Management; Run and Provide Customized Reporting Education: Secondary education or equivalent Experience: Two…
Job Description: Premier Customer Support; Basic Process Onboarding; Bookings; Case Management; Claims Handling; Execution of Solution Logistics; Inquiry; Issue Resolution; Pro active Notification; Pro active Prevention; Relationship Management; Run and Provide Customized Reporting Education: Secondary education or equivalent Experience: Two…
Premier Customer Support Basic Process Onboarding Bookings Case Management Claims Handling Execution of Solution Logistics Inquiry Issue Resolution Pro active Notification Pro active Prevention Relationship Management Run and Provide Customized Reporting Education: Secondary education or equivalent Experience: Two (2) years…
Job Description: \xc2\xb7 This is a 6 month Contract position. \xc2\xb7 Candidates must be able to start immediately. \xc2\xb7 May be absorbed to a permanent position at the end of contract subject to performance. Candidate\'s main role is to handle…
Job Description: On Road; Pick Up & Delivery;Customer Service; Packing Education: Secondary education or equivalent; License: to Drive a Motorbike, or License: to Drive a Light Goods Vehicle (LGV), or License: to Drive a Medium Goods Vehicles (MGV), or License:…
Job Description: Customer Support; Customer management; Account Creation; Basic Process Onboarding; Bookings; Inquiry; Providing Quotes; Complaint Handling; Issue Resolution; Case Management; Service Recovery; Pro active Prevention; Tracking Education: Secondary education or equivalent Experience: One (1) years of work experience in…
Education: Secondary education or equivalent License: to Drive a Motorbike, or License: to Drive a Light Goods Vehicle (LGV), or License: to Drive a Medium Goods Vehicles (MGV), or License: to Drive a Heavy Goods Vehicle (HGV) (Driving license not…
Job Description: Service Assurance; Customer Service; Admin & Support; Operations Support; Reporting Education: Secondary education or equivalent Experience: Two (2) years of relevant work experience At FedEx Express, we believe that a connected world is a better world. We connect…
Job Description: Customer Support; Customer management; Account Creation; Basic Process Onboarding; Bookings; Inquiry; Providing Quotes; Complaint Handling; Issue Resolution; Case Management; Service Recovery; Pro active Prevention; Tracking Education: Secondary education or equivalent Experience: One (1) years of work experience in…
Job Description: Customer Support; Customer management; Account Creation; Basic Process Onboarding; Bookings; Inquiry; Providing Quotes; Complaint Handling; Issue Resolution; Case Management; Service Recovery; Pro active Prevention; Tracking Education: Secondary education or equivalent Experience: One (1) years of work experience in…
Job Description: Customer Support; Customer management; Account Creation; Basic Process Onboarding; Bookings; Inquiry; Providing Quotes; Complaint Handling; Issue Resolution; Case Management; Service Recovery; Pro active Prevention; Tracking Education: Secondary education or equivalent Experience: One (1) years of work experience in…
Job Description: On Road; Pick Up & Delivery;Customer Service; Packing Education: Secondary education or equivalent; License: to Drive a Motorbike, or License: to Drive a Light Goods Vehicle (LGV), or License: to Drive a Medium Goods Vehicles (MGV), or License:…
Job Description: Customer Support; Customer management; Account Creation; Basic Process Onboarding; Bookings; Inquiry; Providing Quotes; Complaint Handling; Issue Resolution; Case Management; Service Recovery; Pro active Prevention; Tracking Education: Secondary education or equivalent Experience: One (1) years of work experience in…
Job Description: Ramp/ Air Operations (P&P and Audits), Ramp & Gateway Operations, Air Feeder Linehaul, Air Network Support, Linehaul (Cross Border, In Country), Hub Operations, Operations Support, Air Operations, Hub & Gateway Operations, Ramp Operations, Cross Border Linehaul, CDG2020, On…
Job Description: Customer Support; Customer management; Account Creation; Basic Process Onboarding; Bookings; Inquiry; Providing Quotes; Complaint Handling; Issue Resolution; Case Management; Service Recovery; Pro active Prevention; Tracking Education: Secondary education or equivalent Experience: One (1) years of work experience in…
Job Description: On Road; Pick Up & Delivery;Customer Service; Packing Education: Secondary education or equivalent; License: to Drive a Motorbike, or License: to Drive a Light Goods Vehicle (LGV), or License: to Drive a Medium Goods Vehicles (MGV), or License:…
Job Description: Customer Services; Service Assurance; Clearance & Brokerage Operations; Clearance Admin Inbound/ Outbound Education: Secondary education or equivalent Experience: Three (3) years of general clerical experience including two 2 years of customer contact experience At FedEx Express, we believe…
Job Description: Ramp/ Air Operations (P&P and Audits), Ramp & Gateway Operations, Air Feeder Linehaul, Air Network Support, Linehaul (Cross Border, In Country), Hub Operations, Operations Support, Air Operations, Hub & Gateway Operations, Ramp Operations, Cross Border Linehaul, On Road,…
Customer Support, Hub Operations, Account Creation, Basic Process Onboarding, Bookings, Inquiry, Providing Quotes, Complaint Handling, Issue Resolution, Case Management, Service Recovery, Pro active Prevention, Claims Handling, Escalated Issue Resolution, Enquiry, Enquiries (Ad Hoc), Basic Complaint Handling, Basic Issue Resolution Education:…
Job Description: Enterprise Regional National Sales; National Account Strategy Development & Implementation; Sales Calls; Customer Acquisition & Retention; Pre Sales; Customer Proposal Creation; Pricing Proposal; Account Activation; Post Sales; Competition Monitoring Education: Bachelor\'s degree or equivalent Experience: Three (3) years…
Job Description: Specialty Sales, Field Sales, GSP Management, Field/ Territory Sales, Supply Chain, Domestic/ Local Coverage for EG/ ER, Sales Calls, Customer Acquisition & Retention, Pre Sales, Customer Proposal Creation, Pricing Proposal, Account Activation, Post Sales, Competition Monitoring Education: Bachelor\'s…
Job Description: Operational Workforce Planning & Acquisition; Strategic operational workforce planning (CE, Ops, Sales), High volume recruitment and hiring / RPO Function: Human Resources Reporting To: Manager Talent Acquisition (NPACSEA) Your Opportunity: We are building a Talent Acquisition Community of…
Job Description: People Advisory & Industrial Relations; Operational Workforce Planning & Acquisition; Change Management Planning & Implementation; Local Response Team (emergency responder); Workforce transition; Sub regional or Country lead to tailor regional projects and programs for effective local implementation Your…
Ramp/ Air Operations (P&P and Audits), Hub Operations, Handling, Handling (Ground Ops), Aircraft Handling, Safe Onloading & Offloading of Vehicles & ULDs, Scanning & Sorting of Packages, Supporting Administration as Required, Security Screening as Required, General Logistics, Payment Industry Services…
Inside Sales, Sales Outbound Calls, Find, Grow & Keep Customers, Lead Generation, Pricing Proposal, Account Activation, General Account Management, iSell Reporting Education: Diploma or equivalent Experience: Two (2) years for Senior, in telephone sales At FedEx Express, we believe that…
Specialty Sales, Field Sales, GSP Management, Field/ Territory Sales, Supply Chain, Domestic/ Local Coverage for EG/ ER, Sales Calls, Customer Acquisition & Retention, Pre Sales, Customer Proposal Creation, Pricing Proposal, Account Activation, Post Sales, Competition Monitoring Education: Bachelor\'s degree or…
Specialty Sales, Field Sales, GSP Management, Field/ Territory Sales, Supply Chain, Domestic/ Local Coverage for EG/ ER, Sales Calls, Customer Acquisition & Retention, Pre Sales, Customer Proposal Creation, Pricing Proposal, Account Activation, Post Sales, Competition Monitoring Education: Bachelor\'s degree or…
Enterprise Regional National Sales National Account Strategy Development & Implementation Sales Calls Customer Acquisition & Retention Pre Sales Customer Proposal Creation Pricing Proposal Account Activation Post Sales Competition Monitoring Education: Bachelor\'s degree or equivalent Experience: Three (3) years of work…
Project Management Analyst Responsibilities: . Establish clear timeline/milestone to track the project\'s / defects progress and ensure that it\'s on track . Conduct User Acceptance testing of pricing systems to support Certified Software Release . Producing reports/dashboards for project post…
Job Description: General administration; Team tasks support; Project management support; Basic research; Reporting Experience: Prior experience not required Education: Student of 2 year college diploma or equivalent (\'A\' levels, Junior College Diploma, etc.) or above At FedEx Express, we believe…
Service Assurance Customer Service Admin & Support Operations Support Reporting Education: Secondary education or equivalent Experience: Prior experience not required At FedEx Express, we believe that a connected world is a better world. We connect people and possibilities with our…
Specialty Sales, Field Sales, GSP Management, Field/ Territory Sales, Supply Chain, Domestic/ Local Coverage for EG/ ER, Sales Calls, Customer Acquisition & Retention, Pre Sales, Customer Proposal Creation, Pricing Proposal, Account Activation, Post Sales, Competition Monitoring Education: Bachelor\'s degree or…
Job Description: Service Assurance; Customer Service; Admin & Support; Operations Support; Reporting Education: Secondary education or equivalent Experience: Prior experience not required At FedEx Express, we believe that a connected world is a better world. We connect people and possibilities…
Job Description: Specialty Sales, Field Sales, GSP Management, Field/ Territory Sales, Supply Chain, Domestic/ Local Coverage for EG/ ER, Sales Calls, Customer Acquisition & Retention, Pre Sales, Customer Proposal Creation, Pricing Proposal, Account Activation, Post Sales, Competition Monitoring Education: Bachelor\'s…
Service Assurance Customer Service Admin & Support Operations Support Reporting Education: Secondary education or equivalent Experience: Prior experience not required At FedEx Express, we believe that a connected world is a better world. We connect people and possibilities with our…
Enterprise Regional National Sales National Account Strategy Development & Implementation Sales Calls Customer Acquisition & Retention Pre Sales Customer Proposal Creation Pricing Proposal Account Activation Post Sales Competition Monitoring Education: Bachelor\'s degree or equivalent Experience: Three (3) years of work…
Customer Services Service Assurance Clearance & Brokerage Operations Clearance Admin Inbound/ Outbound Education: Secondary education or equivalent Experience: One (1) year of general clerical experience and One (1) year of customer contact experience At FedEx Express, we believe that a…
Field/ Territory Sales Supply Chain Domestic/ Local Coverage for EG/ ER Field Sales Sales Calls Customer Acquisition & Retention Pre Sales Customer Proposal Creation Pricing Proposal Account Activation Post Sales Competition Monitoring Education: Bachelor\'s degree or equivalent Experience: Three (3)…
Job Description: Field/ Territory Sales; Supply Chain; Domestic/ Local Coverage for EG/ ER; Field Sales; Sales Calls; Customer Acquisition & Retention; Pre Sales; Customer Proposal Creation; Pricing Proposal; Account Activation; Post Sales; Competition Monitoring Education: Bachelor\'s degree or equivalent Experience:…
Duties/Responsibilities: . Work closely with other HR staff and organizational leadership to identify process improvement with existing enterprise collaboration tools in the organization . Develop and implement digital way of work and process using O365 / Automation tools to help…
Job Description: Responsibilities: \xe2\x80\xa2 Conduct financial evaluation for customer level pricing request, establish pricing proposal for customer \xe2\x80\xa2 Conduct pricing analysis / projects per management requests \xe2\x80\xa2 Liaise with business partners to ensure proper costing/business assumption is applied at customer…
Job Description: Social recruiting; Employer branding; Sourcing (incl. building talent pipeline); Candidate processing and managing hiring systems; Talent acquisition data analytics and insight generation; Talent acquisition process owner (incl. process improvements & digitalization); High volume recruitment and hiring / RPO;…
Job Description: Customer Support; Customer Management; Quality Assurance & Support; Bookings; Inquiry; Service Recovery; Complaint Handling; Complicated Case Management; Claims Handling; Cross functions alignment and coordination for problem resolution; Escalated Issue Resolution; Tracking; Customer Ownership Group Support; Lead International claims;…
Responsibilities: . Conduct financial evaluation for customer level pricing request, establish pricing proposal for customer . Conduct pricing analysis / projects per management requests . Liaise with business partners to ensure proper costing/business assumption is applied at customer specific situation,…
Job Description: Duties/Responsibilities: \xe2\x80\xa2 Work closely with other HR staff and organizational leadership to identify process improvement with existing enterprise collaboration tools in the organization \xe2\x80\xa2 Develop and implement digital way of work and process using O365 / Automation tools…
Customer Services Service Assurance Clearance & Brokerage Operations Clearance Admin Inbound/ Outbound Key responsibilities: Involves communication with external/internal customers within functional area and completing any related administration Skills Required: Accuracy & Attention to Detail Microsoft Office & PC Skills Planning…
Social recruiting Employer branding Sourcing (incl. building talent pipeline) Candidate processing and managing hiring systems Talent acquisition data analytics and insight generation Talent acquisition process owner (incl. process improvements & digitalization) High volume recruitment and hiring / RPO Operational workforce…
Job Description: Customer Support; Customer Management; Quality Assurance & Support; Bookings; Inquiry; Service Recovery; Complaint Handling; Complicated Case Management; Claims Handling; Cross functions alignment and coordination for problem resolution; Escalated Issue Resolution; Tracking; Customer Ownership Group Support; Lead International claims;…
Job Description: Customer Services; Service Assurance; Clearance & Brokerage Operations; Clearance Admin Inbound/ Outbound Key responsibilities: Involves communication with external/internal customers within functional area and completing any related administration Skills Required: Accuracy & Attention to Detail Microsoft Office & PC…
Social recruiting Employer branding Sourcing (incl. building talent pipeline) Candidate processing and managing hiring systems Talent acquisition data analytics and insight generation Talent acquisition process owner (incl. process improvements & digitalization) High volume recruitment and hiring / RPO Operational workforce…
Job Description: Social recruiting; Employer branding; Sourcing (incl. building talent pipeline); Candidate processing and managing hiring systems; Talent acquisition data analytics and insight generation; Talent acquisition process owner (incl. process improvements & digitalization); High volume recruitment and hiring / RPO;…
Job Description: Responsibilities: \xe2\x80\xa2 Conduct financial evaluation for customer level pricing request, establish pricing proposal for customer \xe2\x80\xa2 Conduct pricing analysis / projects per management requests \xe2\x80\xa2 Liaise with business partners to ensure proper costing/business assumption is applied at customer…
Responsibilities: . Conduct financial evaluation for customer level pricing request, establish pricing proposal for customer . Conduct pricing analysis / projects per management requests . Liaise with business partners to ensure proper costing/business assumption is applied at customer specific situation,…
Job Description: Duties/Responsibilities: \xe2\x80\xa2 Work closely with other HR staff and organizational leadership to identify process improvement with existing enterprise collaboration tools in the organization \xe2\x80\xa2 Develop and implement digital way of work and process using O365 / Automation tools…
Job Description: Premier Customer Support; Basic Process Onboarding; Bookings; Case Management; Claims Handling; Execution of Solution Logistics; Inquiry; Issue Resolution; Pro active Notification; Pro active Prevention; Relationship Management; Run and Provide Customized Reporting Education: Secondary education or equivalent Experience: Three…
Job Description: Premier Customer Support; Basic Process Onboarding; Bookings; Case Management; Claims Handling; Execution of Solution Logistics; Inquiry; Issue Resolution; Pro active Notification; Pro active Prevention; Relationship Management; Run and Provide Customized Reporting Education: Secondary education or equivalent Experience: Three…
Job Description: People Technology & Solutions People Project Management Office Technology enablement from sourcing to implementation System maintenance and support Digital solution design, develop and maintenance on solutions using technology; data extraction and reporting; project management Role & Reponsibilities Project/Task…
Job Description: Customer Support, Hub Operations, Account Creation, Basic Process Onboarding, Bookings, Inquiry, Providing Quotes, Complaint Handling, Issue Resolution, Case Management, Service Recovery, Pro active Prevention, Claims Handling, Escalated Issue Resolution, Enquiry, Enquiries (Ad Hoc), Basic Complaint Handling, Basic Issue…
Job Description: Performance & Process Excellence ;Business Intelligence & Analytics; LSSI/ OSC admin;Quality Assurance;CC Planning & Engineering;Workforce Management;Forecasting & Planning (Translating the Business Plan); Forecast Accuracy & Variation Impact Analysis; KPI & Target Setting;Traffic Management;Scheduling (Shift Management);Performance & Scorecard Reporting;Tool…
Customer Support, Hub Operations, Account Creation, Basic Process Onboarding, Bookings, Inquiry, Providing Quotes, Complaint Handling, Issue Resolution, Case Management, Service Recovery, Pro active Prevention, Claims Handling, Escalated Issue Resolu Customer Support, Hub Operations, Account Creation, Basic Process Onboarding, Bookings, Inquiry,…
Job Description: Sales Education/ L&D, Technology Support, Event Support, Customer Solution Design & Implementation, Go to Sales/ Sales Enablement, Sales Enablement/ Go to Sales, Supporting Sales Strategies to Meet the Sales Targets Education: Bachelor's degree in business, logistics, finance, engineering…
Job Description: Customer Support, Hub Operations, Account Creation, Basic Process Onboarding, Bookings, Inquiry, Providing Quotes, Complaint Handling, Issue Resolution, Case Management, Service Recovery, Pro active Prevention, Claims Handling, Escalated Issue Resolution, Enquiry, Enquiries (Ad Hoc), Basic Complaint Handling, Basic Issue…
Customer Services Service Assurance Clearance & Brokerage Operations Clearance Admin Inbound/ Outbound Education: Secondary education or equivalent Experience: One (1) year of general clerical experience and One (1) year of customer contact experien Customer Services Service Assurance Clearance & Brokerage…
Job Description: Customer Support; Customer Management; Quality Assurance & Support; Bookings; Inquiry; Service Recovery; Complaint Handling; Complicated Case Management; Claims Handling; Cross functions alignment and coordination for problem resolution; Escalated Issue Resolution; Tracking; International claims; New Hire Onboarding; case by…
Job Description: Customer Support; Customer Management; Quality Assurance & Support; Bookings; Inquiry; Service Recovery; Complaint Handling; Complicated Case Management; Claims Handling; Cross functions alignment and coordination for problem resolution; Escalated Issue Resolution; Tracking; International claims; New Hire Onboarding; case by…
To design, develop and implement operation processes, automation tools with focus on achieving right cost to serve, best in class service and customer experience * Provides technical expertise and advice to senior/executive management on current a To design, develop and…
Customer Support, Quality Assurance & Support, Workforce Management, Oversee All Representative Activities (Including Coaching & Monitoring with Support of QA Team), All front/ back line CC processes/ all dedicated account desk/ sales solutions suppo Customer Support, Quality Assurance & Support,…
Customer Support Customer management Account Creation Basic Process Onboarding Bookings Inquiry Providing Quotes Complaint Handling Issue Resolution Case Management Service Recovery Pro active Prevention Tracking Education: Secondary education or eq Customer Support Customer management Account Creation Basic Process Onboarding Bookings…
Customer Support, Quality Assurance & Support, Workforce Management, Oversee All Representative Activities (Including Coaching & Monitoring with Support of QA Team), All front/ back line CC processes/ all dedicated account desk/ sales solutions suppo Customer Support, Quality Assurance & Support,…
Job Description: Customer Support; Customer management; Account Creation; Basic Process Onboarding; Bookings; Inquiry; Providing Quotes; Complaint Handling; Issue Resolution; Case Management; Service Recovery; Pro active Prevention; Tracking Education: Secondary education or equivalent Experience: One (1) years of work experience in…
Job Description: Air Network Design; Air Network Planning & Implementation; ULD Planning & Management; Operations Research; Liaison with Field Ops Managing International Air Linehaul; Strategic Network Alliances; Business Planning; Program & Project Management; Business Continuity/ Crisis Management Leadership; Product Launches;…
Customer Support Customer Management Quality Assurance & Support Bookings Inquiry Service Recovery Complaint Handling Complicated Case Management Claims Handling Cross functions alignment and coordination for problem resolution Escalated Issue Resolu Customer Support Customer Management Quality Assurance & Support Bookings Inquiry…