Job Description

Clearance Representative (Night Shift)



This position is based in our Global Clearance Shared Services Centre, located in KL Eco City, Malaysia. Your main focus will be ensuring exceptional customer service experiences while streamlining the customs clearance process.

Be the point of contact for customers from the US market via calls and emails, providing guidance on clearance instructions, delivery-related issues, handling paperwork requests, as well as addressing information and paperwork exceptions, inquiries, and feedback on shipment clearance matters. Your aim is to attend to escalations promptly and maximizing customer satisfaction. Obtain all necessary documentation and information for clearance related matters, ensuring compliance with US Customs and Quarantine regulations. Any other job-related tasks assigned by the manager.

Skills Required:

Strong Spoken and Written English (liaising with US) Customer Service Accuracy and Attention to Detail Interpersonal Skills Microsoft Office and PC Skills

Minimum Requirements:

Graduates with at least a Diploma in any field. Fresh graduates with a can-do attitude are encouraged to apply! Those with Secondary Education with 2 to 3 years of Experience in a Shared Service Centre, Customs Clearance, Contact Centre, Operations or general Logistics experience are also encouraged to apply. Strong English proficiency is a must. Comfortable working on a fixed night shift (8pm to 6am Mon to Thurs, 9pm to 6 am Fridays). Working during Malaysian Public Holidays is required to align with the US Public Holiday schedule. You will be paid at a Public Holiday rate.

Compensation Package in a Nutshell:

2 Months Fixed Annual Bonus (14th Month Pay) & Variable Performance Bonus Tuition Assistance of USD 3,000 annually for self-development Package: Basic Salary + RM 400 Premium Allowance + Bonuses + Overtime + Transport, Travel Night Shift Allowance + Insurance (including dependents)

FedEx was built on a philosophy that puts people first, one we take seriously. We are an equal opportunity/affirmative action employer and we are committed to a diverse, equitable, and inclusive workforce in which we enforce fair treatment, and provide growth opportunities for everyone.


All qualified applicants will receive consideration for employment regardless of age, race, color, national origin, genetics, religion, gender, marital status, pregnancy (including childbirth or a related medical condition), physical or mental disability, or any other characteristic protected by applicable laws, regulations, and ordinances.

Our Company

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FedEx is one of the world's largest express transportation companies and has consistently been selected as one of the top 10 World's Most Admired Companies by "Fortune" magazine. Every day FedEx delivers for its customers with transportation and business solutions, serving more than 220 countries and territories around the globe. We can serve this global network due to our outstanding team of FedEx team members, who are tasked with making every FedEx experience outstanding.

Our Philosophy

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The People-Service-Profit philosophy (P-S-P) describes the principles that govern every FedEx decision, policy, or activity. FedEx takes care of our people; they, in turn, deliver the impeccable service demanded by our customers, who reward us with the profitability necessary to secure our future. The essential element in making the People-Service-Profit philosophy such a positive force for the company is where we close the circle, and return these profits back into the business, and invest back in our people. Our success in the industry is attributed to our people. Through our P-S-P philosophy, we have a work environment that encourages team members to be innovative in delivering the highest possible quality of service to our customers. We care for their well-being, and value their contributions to the company.

Our Culture

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Our culture is important for many reasons, and we intentionally bring it to life through our behaviors, actions, and activities in every part of the world. The FedEx culture and values have been a cornerstone of our success and growth since we began in the early 1970's. While other companies can copy our systems, infrastructure, and processes, our culture makes us unique and is often a differentiating factor as we compete and grow in today's global marketplace.