Job Description

MohonKelayakan

• Applicants with SPM level qualification and above are welcome
• Proficient in Traditional & Simplified Mandarin (Read, Speak, Type)
• Fluent Cantonese is a must for this position
• Basic English is required for this position.
• Have no issue to work on 24 Hours Rotational Shift (9 hours per shift including 1 hour break time)
• Willing to commit on 5.5 days work per week (Rotational off day)
• Able to start working on 11 September / 18 September / 30 September 2024
• Have no issue to be fully work based at Nusajaya, Johor Bahru

Tanggungjawab

• Handling all inbound calls, Email, and Live Chat pertaining to customer general inquiries, complaints, comments, feedbacks and other raising issue related the company\'s services.
• To exceed customer\'s expectation in terms of customer service & accurate information.
• Work in a team to achieve the required KPI elements SLA.
• Act as phone support for food delivery app.
• Provide customer support for problems and questions of the orders, delivery or payment.
• Respond to customer questions or resolve problems related to their orders, delivery or payment.
• Review and approve request for booking cancellations and refunds.

Manfaat

• Monthly Salary: RM3,200 Basic Salary + KPI allowance up to RM400 + Shift allowance up to RM300
• OPTIONAL: RM300 Full Attendance allowance (6 days)
• EPF and SOCSO
• 12 Annual Leave + 14 Medical Leave
• FREE Shuttle Service (Free 24/7 Shuttle Van- KIP Mart Tampoi, Shell Sri Skudai, Aeon Taman Universiti, RIM A, Petronas Gelang Patah, Nusa Height, City Square, KFC Larkin Sentral)
• Career Advancement Program
• Well established Cafeteria with variety of food choices
• One month paid training provided

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