Comapany Background: We are representing our client, a trading MNC company in telecommunication industry is looking for a dynamic and result oriented candidate to fill their current job opening of Customer Service Officer to be based in Melaka. Benefits
Customer Service Allowance up to RM150 - RM250
Shift Allowance up to RM400
KPI allowance up to RM300
Language Allowance up to RM300
Nice environment with entertainment facilities for staff.
Training will be provided.
Responsibilities
Handling incoming calls and enquires from customers with demonstration of excellent customer service skills to meet and exceed customers expectation.
Follow up and resolve customers complains and ensure it is close to satisfaction.
Always work closely with team members and leaders to achieve quality results and productivity.
To channel and escalate any unresolved issues / complains to other stakeholders or next level within the agreed procedure.
Requirements
FRESH GRADUATES (Diploma) (Degree) are encouraged to apply.
SPM Level with minimum 1-2 years customer service/ sale experience
Must be able to communicate FLUENTENGLISH.
Ability to speak in Mandarin language will be an added advantage.
Willing to work on rotational shift basis (including weekends and Public Holiday). Shift Allowance will be provided.
Willing to work in Melaka.
Qualified and interested candidates may apply online. Job Types: Contract, Fresh graduate Contract length: 12 months Salary: RM2,200.00 - RM2,900.00 per month Benefits:
Dental insurance
Health insurance
Professional development
Schedule:
Rotational shift
Supplemental pay types:
Performance bonus
Health insurance
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