Job Description

Immediate Hiring - Rm3,000 Basic Salary Mandarin Speaking Customer Service Associate in Telecommunication Industry @ Petaling JayaFollowMYR3,000 - MYR3,400 Per Month,Fast ResponseBe an early applicant!Posted a day ago \xe2\x80\xa2 Closing 1 Sep 2024Be an early applicant!SaveApplyRequirements

• Applicants with SPM level qualification and above
• Proficient in Mandarin (Read, Speak, Type)
• Fluent in English is required for this role
• Have no issue to work on Rotational Shift
• Willing to commit on 5 days work per week and Public Holidays (Rotational 2 off day per week)
• Able to start working on 12th August 2024
• Have no issue to be fully work based at Petaling Jaya, Selangor Office

Responsibilities

• Handling all inbound calls, Email, and Live Chat pertaining to customer general inquiries, complaints, comments, feedbacks and other raising issue related the company\'s services.
• To exceed customer\'s expectation in terms of customer service & accurate information.
• Work in a team to achieve the required KPI elements SLA.
• Troubleshoot technical problems of telecommunication services.
• Assist on solving common technical problems.
• Provide primary technical advice to customers with practical information and tools.

Benefits

• Monthly Salary: RM3,000 Basic Salary + up to RM400 Night Shift+ RM 500 KPI Allowance
• EPF and SOCSO
• 12 days Annual Leave & 14 days Medical Leave
• FREE Shuttle Service (Subang Jaya Komuter 7.45am - 10.15pm and Ara Damansara LRT 8.15am - 9.30pm)
• Career Advancement Program
• Well established Cafeteria with variety of food choices
• Facilities: Pool + Gym + Rest & Relax Zone
• One month paid training provided

Additional Benefits

• 5 Working Days
• Near to Public Transport
• Training Provided

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