Immediate Hiring Team Manager
Job Description
Responsibilities
Lead and manage a team of collection agents.
Set and monitor performance targets for the team.
Provide training, support, and guidance to team members.
Ensure compliance with company policies and regulatory requirements.
Handle escalated customer issues and resolve in a timely manner.
Analyze collection data to identify areas for improvement.
Develop and implement strategies to improve collection efficiency.
Prepare and present regular reports on team performance.
Qualifications
Spm / Diploma in related field
Minimum of 3-5 years of experience in collections or a related field.
Proven experience in a supervisory or leadership role.
Strong understanding of collection processes and regulations.
Excellent communication and interpersonal skills.
Ability to lead and motivate a team.
Strong problem-solving and decision-making abilities.
Skills
Leadership
Team Management
Customer Service
Compliance
Data Analysis
Performance Monitoring
Conflict Resolution
Microsoft Office
Negotiation
Please do contact or Whatsapp to 014-9374254 (HR)
Job Type: Full-time
Pay: From RM3,000.00 per month
Benefits:
Health insurance
Opportunities for promotion
Professional development
Work Location: In person
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Job Detail
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Job IdJD1203537
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationPetaling Jaya, M10, MY, Malaysia
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EducationNot mentioned