(JD) \xc2\xb7 Answering emails and phone calls from customers professionally and responding to customer inquiries and complaints. implementation related items as perstandard operating procedures. \xc2\xb7 Identifying, escalating priority issues and reporting to management for critical issues raised. \xc2\xb7 To provide support on timely manner for queries/issues/complaints raised by internal and external stakeholders \xc2\xb7 To independently manage the timeline to ensure smooth implementation process executed to customers\xe2\x80\x99 satisfactory \xc2\xb7 To implement the transaction banking services to customers within SLA \xc2\xb7 To independently manage stakeholders (Sales / RM / IT) for all enquiries in regards to transaction banking products and services \xc2\xb7 To assist the team in preparing reports for internal updating \xc2\xb7 Perform trainings to internal stakeholders / customers \xc2\xb7 To be involved in migration of systems. \xc2\xb7 To carry out any other duties as directed by Supervisor / Management Key Skills / Knowledge and Behaviors (if applicable) \xc2\xb7 Excellent communication skills; preference can speak Mandarin \xc2\xb7 Good computer skills; e.g: Excel, Word \xc2\xb7 Ability to work under strict timelines, budget and produce high quality deliverables. \xc2\xb7 Experience in customer service environment especially Transaction Banking department/internet banking related industry is an added advantage. \xc2\xb7 Demonstrates leadership with a penchant for problem-solving Job Type: Full-time Salary: RM3,000.00 - RM5,000.57 per month Experience:

• Implementation Assistant: 1 year (Preferred)

Language:

• Mandarin (Required)