Job Description

Intermediate implementation professional who analyzes customer needs, configures the solution, and installs it at the customer site.

Ensure the solution meets specifications and functions per customer specific operational work flow for multiple concepts, users, and service models. Resolve any gaps in functionality. Train the staff on the use of the new solution, and take the site live on the system after everything has been configured and everyone is trained. Ensure a smooth transition to the new system. Answer operational and application questions and consult the customer in a manner to transfer ownership of the system to the customer. After "go-live", provide technical support to the customer.

2-5 years of overall experience in relevant roles. Ability to communicate effectively and build rapport with team members and clients. Ability to travel as needed.

Qualifications

Key Objective

We\xe2\x80\x99re hiring an intermediate Consultant to implement Oracle Hospitality products, onsite and remotely, to high standards of quality & technical ability

Ensure the solution meets specifications and functions per customer specific operational workflow for multiple concepts, users, and service models. Train the staff on the use of the new solution, and take the site live on the system after everything configured and everyone trained. Ensure a smooth transition to the new system. Answer operational and application questions and consult the customer in a manner to transfer ownership of the system to the customer. After "go-live", provide technical support to the customer.

(user entry)

Duties & Responsibilities

• Installing, configuring, training, transitioning, and supporting Oracle Hospitality products using the latest Oracle installation, configuration, and training standards and procedures
• Imparting Oracle product knowledge and recommendations on hospitality best practices and operations as they apply to Oracle products so that the customer can obtain the best of use of and maximize the benefit of the products and maintain the products post-engagement
• The management of, entry, tracking and first line escalation of Service Requests in Customer Support Portal (ICCP), Oracle Service Cloud tickets and enhancement requests
• The first line resolution or escalation of project risks and issues to the Project Manager in a consulting engagement and management of project scope, deliverables, and timeline within a consulting engagement for the tasks assigned
• Timely and accurate filing of project status reports and other project deliverables, and timecards and expenses reports
• Remaining current and familiar with Oracle product new releases and new features
• Obtaining and maintaining current certification in products and Major Account accreditations

Necessities

• Able to travel extensively and be away from home for extended periods of time and/or to work remotely from home or from the base office
• Willing to work overtime, overnight, weekends and public holidays as requested
• Commitment to adhere to company standards, policies, and procedures
• Ability to communicate effectively and build rapport with Oracle team members, customer stakeholders and customer team members and other related vendors
• Willing to work with a wide variety of cultures and backgrounds
• Currently hold a valid passport

Knowledge, Skills and Abilities \xe2\x80\x93 Fundamentals

• More than three years\xe2\x80\x99 experience installing/configuring/supporting Property Management Systems software products OR more than two years\xe2\x80\x99 experience in Hospitality I.T. position or similar OR more than two years\xe2\x80\x99 hospitality management experience working with Oracle Hospitality product/s
• Tertiary qualification Information Systems or similar, Hospitality, Business or Event Management field
• Knowledge of Hotel front office management procedures
• Professional written and spoken English (and any applicable local language, e.g., Chinese/Thai/Korean)
• Experience with Microsoft Office suite of products in particular, Outlook, Excel, Word, and PowerPoint

Knowledge, Skills and Abilities \xe2\x80\x93 Desirable

• Previous training experience in theoretical/conceptual training
• Knowledge of broader hotel operating procedures (events management, housekeeping, or Finance)
• Previous experience in supporting hospitality software products
• Knowledge of other similar PMS systems
• Basic working knowledge of Networks, PC\xe2\x80\x99s, and related peripherals
• Familiarity with Windows Server, Oracle databases, SQL, and remote connectivity Applications
• Experience with Zoom Meetings or similar video conferencing software

Oracle