One of the leading telecommunication providers in Malaysia, offering a wide range of mobile plans and services to meet the needs of its customers.
Handling inbound calls and enquiries promptly from customers accurately and professionally.
Follow up on and resolve customers' complaints to ensure they are close to being satisfied.
Handling all general consumer enquiries exp, network troubleshooting, billing, account, promotion etc.
Follow up on and resolve customers' complaints to ensure they are close to being satisfied.
Work closely with team members and leaders to consistently achieve high-quality results and productivity.
Ensure efficient escalation of priority requests/feedback towards effective resolution.
Participate in ad hoc projects as required.
Proactively identify areas of service and procedural improvement and make recommendations to the team leader.
Perform cross-selling and upselling activities to achieve KPIs, providing alternate solutions and relevant suggestions to customers.
Any other duties assigned by the team leader.
Job Requirements:
Minimum SPM, Diploma or Degree
holder with
minimum of 1 year experience.
Experienced in
Contact Center/customer service/ customer support /BPO working environment