Candidate must have at least 1 year experience in technical OR cloud computing OR in sales.
Candidate must have knowledge in using RM system.
Working 24/7 ( 9 hours), Between Monday to Sunday 5 working days, 2 days off
Working Location in Petaling Jaya.
Tanggungjawab
Field inbound calls and exhibit the correct sales and customer experience behaviors throughout the entire interaction
Take a consultative approach to uncovering needs and forming solutions of new products and services that will help their businesses succeed
Offer resolution within our scope of support (SOS), providing direction for third party resolution or consultation regarding a paid solution, as appropriate.
Troubleshoot client products as needed to resolve each call the first time
Meet metrics such as First Call Resolution, Conversion Rates .NET Promoter Score, and New Sales
Demonstrate extraordinary interpersonal skills and the ability to thrive, multi-task, and prioritize in a high-volume, dynamic environment
Manfaat
Medical and Insurance Coverage
EPF,Socso,EIS and etc.
Annual Leave
Medical Leave
Career Progression
World Class Training provided (Softskill,system,SOP and product knowledge)
KemahiranCommunication Skill Product Knowledge Upselling Customer Service Sales PitchingImportant InformationNever provide your bank or credit card details when applying for jobs. Do not transfer any money or complete unrelated online surveys. If you see something suspicious, Report This Job ad.
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