Inbound Sales Representative Portuguese Penang

Bayan Lepas, Pulau Pinang - George Town, Pulau Pinang, Malaysia

Job Description


OverviewThe Technical Support Specialist provides timely support to customers through available communication channels (email and chat)QualificationsEducation background:

  • Bachelor\xe2\x80\x99s Degree or at least Diploma or equivalent in any discipline.
  • Must have B2 level English Language proficiency (reading, writing, speaking and aural comprehension) https://www.coe.int/en/web/common-european-framework-reference-languages/level-descriptions
Work experience:
  • Minimum of 6 months work experience in customer support in any industry.
  • Fresh graduates are welcome with degrees in the following disciplines: English with Communication, English for Professionals, Mass Communication, or any related field
  • Call centre experience is not a \xe2\x80\x98must\xe2\x80\x99 but would be a distinct advantage
Required Interpersonal Skills:
  • Must be tech savvy and interested in the customer\xe2\x80\x99s products and platform features
  • Ability to meet sales targets, while providing a stellar customer experience
  • Strong capability of transitioning support calls to solutioning sales opportunities
  • Proven ability to promote and build extraordinary customer rapport
  • Multitasking and computer navigation abilities
  • Ability to take complete ownership of customer issues and provide top tier service while resolving the issue before ending the call
  • Coachable, learner mindset, ability to take feedback and proactively apply it to improve results
  • Self-driven to achieve targets and deliver superior service
  • Must be able to speak, read and write the required language to support
Preferred requirements:
  • 3+ years sales experience in a consultative selling role
  • Solid understanding of client products/services
  • Experience in B2B consultative sales, relationship building and using CRM systems
  • Experience owning and/or operating a small and/or midsize business (SMB).
  • 1+ years\xe2\x80\x99 experience in a commission, bonus, and/or metrics-driven environment
Technical Skills:
  • Minimum typing speed of 40wpm with a 90% accuracy score.
  • Computer literate and fully conversant in Microsoft Windows and Microsoft Office
  • Experience in Customer Support / Technical Support will be added advantage
  • Have basic understanding on HTML and Java will be added advantage.
Responsibilities
  • Field inbound calls and exhibit the correct sales and customer experience behaviors throughout the entire interaction
  • Take a consultative approach to uncovering needs and forming solutions of new products and services that will help their businesses succeed
  • Offer resolution within our scope of support (SOS), providing direction for third party resolution or consultation regarding a paid solution, as appropriate
  • Troubleshoot client products as needed to resolve each call the first time
  • Meet metrics such as First Call Resolution, Conversion Rates, Net Promoter Score, and New Sales
  • Demonstrate extraordinary interpersonal skills and the ability to thrive, multi-task, and prioritize in a high-volume, dynamic environment

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Job Detail

  • Job Id
    JD1032119
  • Industry
    Not mentioned
  • Total Positions
    1
  • Job Type:
    Full Time
  • Salary:
    Not mentioned
  • Employment Status
    Permanent
  • Job Location
    Bayan Lepas, Pulau Pinang - George Town, Pulau Pinang, Malaysia
  • Education
    Not mentioned