Job Description

• High school diploma or equivalent; additional education in business administration, sales, or a related field may be preferred.
• Previous experience in retail sales, customer service, or administrative support roles is often required.
• Familiarity with sales techniques, customer relationship management systems, and administrative procedures is beneficial.
• Knowing Mandarin is required.

ResponsibilitiesSales Support:

• Assisting customers with inquiries, product information, and purchases either in person, over the phone, or via email.
• Providing excellent customer service by addressing customer needs, resolving complaints.
• Upselling or cross-selling products to maximize sales opportunities and meet revenue targets.
• Processing sales transactions accurately and efficiently using point-of-sale (POS) systems or other sales software.
• Maintaining a clean and organized sales environment to enhance the customer experience and showcase products effectively.

Administrative Support:

• Assisting with administrative tasks such as filing, data entry, and document preparation.
• Managing and organizing paperwork related to sales transactions, customer inquiries, and inventory records.
• Handling incoming calls and emails, directing inquiries to the appropriate department or personnel, and responding to basic inquiries.
• Scheduling appointments, meetings, and deliveries as needed, and maintaining calendars for key personnel.
• Ordering office supplies, maintaining inventory levels, and coordinating with suppliers to ensure timely delivery.

Customer Relationship Management :

• Inputting and updating customer information in the system to maintain accurate records of interactions, preferences, and purchase history.
• Following up with customers to gather feedback, address concerns, and nurture ongoing relationships.
• Generating reports and analyzing sales data to identify trends, track performance metrics, and inform sales strategies.

Team Collaboration:

• Collaborating with sales teams, managers, and other departments to support sales initiatives, coordinate activities, and achieve common goals.
• Communicating effectively with colleagues to share information, provide updates, and ensure smooth operations.

Problem Solving and Decision Making:

• Resolving issues and conflicts that may arise during sales transactions or customer interactions, finding satisfactory solutions for all parties involved.
• Making informed decisions regarding pricing, discounts, and promotions within established guidelines and policies.

Continuous Improvement:

• Proactively seeking opportunities to improve processes, streamline workflows, and enhance efficiency in both sales and administrative tasks.
• Participating in training programs and professional development activities to expand skills and knowledge relevant to the role.

Benefits

• Wages: Employees are entitled to fair wages as per the Employment Act, which includes payment for regular working hours, overtime, and public holidays.
• Annual Leave: Employees are entitled to annual leave based on their length of service, ranging from 8 to 16 days per year, as stipulated in the Employment Act.
• Public Holidays: Employees are entitled to paid time off on public holidays recognized in Malaysia, as specified in the Employment Act.
• Sick Leave: Employees are entitled to sick leave with full pay, subject to certain conditions outlined in the Employment Act.
• Maternity Leave: Female employees are entitled to maternity leave, including paid time off before and after childbirth, as mandated by the Employment Act.
• Medical Benefits: Provide medical benefits such as reimbursement for medical expenses, hospitalization coverage, or access to company medical facilities.
• Insurance Coverage: Employers provide insurance coverage for employees, including group life insurance, medical insurance, or disability insurance.
• Provident Fund (EPF): Employers contribute to the Employees Provident Fund (EPF) on behalf of their employees, which serves as a retirement savings scheme.
• Social Security Organization (SOCSO): Employers contribute to SOCSO, which provides social security protection to employees in the event of employment injury, invalidity, or death.
• Annual Bonus: Employers provide annual bonuses or profit-sharing incentives to employees based on company performance.

Additional Benefits

• Annual Leave
• Medical and Hospitalisation Leave
• EPF / SOCSO / PCB
• Annual Bonus
• 5 Working Days
• Overtime Pay

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