Job Description

POSITION GENERAL SUMMARY

To assist public; agencies and airport users in the flight operations; movements and other related information via various facilities provided.

ESSENTIAL POSITION FUNCTIONS

• Assist the Information Supervisor in providing service to customer
• Ensure quality services as a professional front-liner
• Ensure the announcement are clear and precise
• Get latest and accurate information on flight data
• Provide customers with latest and accurate information on flight information
• Ensure abandoned calls are less than 15%
• Carry out any directives given by airport higher authority
• Any other duties as directed by the superior

Key Challenges

• To operate the aerobridge in safe and efficient manner
• To ensure the aerobridges are operated and attended in the correct allocation and the precise time given.

Working Relationship

WHO

FROM

PURPOSE

• Operations Staff

• Operations

• Service ability of Airport facilities and smooth of Airport operation

• Engineering Staff

• Engineering

• Maintenance of Airport facilities

• AFRS Staff

• AFRS

• Matters pertaining to AFRS unit

• AVSEC personnel

• AVSEC

• Security operations at the airport

• Airlines & Ground Handler staff

• Airlines & Ground Handlers

• Matters pertaining to flight movement, schedule and other related information

• Government staff

• Local Authorities

• Matters pertaining to government rules and regulations

Dimension

Competencies

Collaboration

Commercial Orientation

Customer Centricity

Develops and Empowers

Driving Excellence

Skills

• Possess good communication and interpersonal skills
• Customer service oriented with pleasant personality
• Good in both written and spoken Bahasa Malaysia and English
• Preferably fluent in foreign language e.g. Mandarin or Arabic

Relevant Industries

Internal

• Preferable with minimum 1 year relevant working experience

External

• Preferable with minimum 1 year relevant working experience

Education

Internal

• MCE / SPM or equivalent with Credit in Bahasa, Pass in English and Mathematics

External

• MCE / SPM or equivalent with Credit in Bahasa, Pass in English and Mathematics

Additional Information

Open for Malaysian citizen only.
Please be reminded that only online application will be entertained.
Applications should reach us no later than 8 March 2023.
Only Shortlisted candidates will be notified.

Malaysia Airports