Job Description

Key Responsibilities:

Respond promptly to customer inquiries via phone calls, social media platforms (Facebook, WhatsApp, Instagram, Website, etc.), and other communication channels. Process and manage customer orders efficiently, ensuring accuracy in order details. Update and maintain order information in the system, and forward confirmed orders to technicians or administrative assistants at respective branches. Liaise with branch offices to confirm product stock availability before processing customer orders. Maintain and update the customer database, ensuring records are accurate and up to date. Provide administrative support to the sales team, including preparation of quotations, invoices, and related documents. Assist in compiling sales reports and monitoring order progress to ensure timely delivery and customer satisfaction. Work closely with internal teams to ensure smooth coordination between sales, operations, and customer service.

Requirements:

Minimum Diploma in Business, Sales, Marketing, or any related field (preferred). Experience in sales admin or customer service is an advantage. Basic computer skills (Microsoft Office, email, CRM). Good communication in English and Bahasa Malaysia. Organized, detail-oriented, and customer-friendly. Open to male and female candidates.
Job Types: Full-time, Permanent, Fresh graduate

Pay: RM1,800.00 - RM2,500.00 per month

Benefits:

Maternity leave Opportunities for promotion Professional development
Work Location: In person