Pure farming role to develop accounts / no hunting required
Responsible for the Quote to Order to Invoice Process.
Provide expert internal and external customer service and sales support to both the Inside Sales Team and customer engagements. Handling discrepancies and recommending solutions and/or action plans.
Support sales team with direct customer contact within Planned Demand and Quality assurance processes.
Providing first point of escalation after initial set of expedites
Handle branch service requests and post-delivery issues (e.g. RMA, wrong carrier)
What We Are Looking For
Diploma with 2-3 years of relevant experience in a customer service / order processing / inside sales job function in an established organization
Proficient in MS Word, Excel and PDF
Experience within the electronics or high technology industry is an advantage
Excellent customer service, interpersonal & communication skills
Demonstrated analytical and problem-solving skills
Skill in prioritizing requests, work, and multi-tasking
What\'s In It For You
At Arrow, we recognize that financial rewards and great benefits are important aspects of an ideal job. That\'s why we offer competitive financial compensation, including various compensation plans, and a solid benefits package.
Medical Insurance
Life Insurance
Year-end bonus
Performance Bonus
5-Day Work Week
Growth Opportunities
And more!
About Arrow
Arrow Electronics, Inc. (NYSE: ARW), an award-winning Fortune 102 and one of Fortune Magazine\'s Most Admired Companies. Arrow guides innovation forward for over 220,000 leading technology manufacturers and service providers. With 2021 sales of USD $34.48 billion, Arrow develops technology solutions that improve business and daily life. Our broad portfolio that spans the entire technology landscape helps customers create, make and manage forward-thinking products that make the benefits of technology accessible to as many people as possible. Learn more at www.arrow.com.
Our strategic direction of guiding innovation forward is expressed as Five Years Out, a way of thinking about the tangible future to bridge the gap between what\'s possible and the practical technologies to make it happen. Learn more at https://www.fiveyearsout.com/
For more job opportunities, please visit https://careers.arrow.com/us/en
Location: MY-Penang, Malaysia (Jalan Sultan Ahmad Shah)
Time Type: Full time
Job Category: Sales
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