Job Description

Attention job seekers! Our company is currently building a pipeline in anticipation of this role opening shortly, and we are looking for talented individuals who are interested in joining our team. We would like to invite you to submit your resume and express your interest in potentially joining our organization in this capacity. You will be able to complete some preliminary assessments as well. So, if you\'re looking to take the next step in your career in this particular role, we encourage you to submit your application today! Who is SMG: When brands want to know if they\'re delivering on customer + employee expectations, they talk to us. SMG helps organizations act on feedback to drive loyalty and improve their business. That\'s because our unique software with a service (SwaS) approach sets us apart from the software as a service (SaaS) model offered by most experience management companies. Our clients don\'t just get powerful platform technology that measures experience feedback-they get ongoing, full-service support through SMG\'s differentiated professional services. That\'s where you come in! SMG embraces our collective differences as human beings. We celebrate diversity and create an inclusive work environment in which all employees experience belonging, have their unique needs respected and met, have equal access to opportunities and resources, and feel fully engaged to contribute to the company\'s success. Who we want: SMG is looking to add an organized, detail-oriented, analytical Insights Manager to our Client organization team. This role is a critical member of the team that interacts with a team of Researchers to cull data and develop insights which clients can action on to drive business results. You will have the lead role presenting and delivering presentations. As well a partnering with product to influence how we extend insights through our tech platform. You\'ll have the opportunity to build great client relationships, gain research and consulting skills, and make a real impact on the customer experience for big-name brands around the world. Overview of the role: Curates and presents cross-client insights, industry trends and thought leadership Collaborates on development of new approaches to action-based insight for the assigned industry vertical Integrates external data for multi-source analysis and insights Completes follow up requests from client insights presentations Evaluates Program health, data integrity, terming analysis Ensures SMG is continuing to be forward thinking on insights deliverables What you can expect in this role: Coordinate with researchers to run data analytics which answer client business questions; communicate daily with internal and external stakeholders; assist with answering client questions and providing solutions insights); collaborate and interact with clients over Zoom and via email; assist in the creation of client presentations. *This role is 100% remote* What you\'ll need to succeed: At least 3-5 years of relevant work experience Bachelor\'s degree Intermediate to advanced proficiency in Microsoft Office (Excel + PowerPoint) Excellent verbal and written communication skills Extreme attention to detail Organized + flexible work style Strong multi-tasking and creative problem-solving skills Ability to travel 10-15% of the time Experience with a consulting firm, market research company, or other service-based organization is a definite plus What we offer to our talent: This is a fully remote, permanent, full-time position. You can work from anywhere. Unlimited paid leave and 14 weeks of paid parental leave offered to all our associates globally. Ample opportunities to learn and grow. Diverse, experienced, and friendly team which will welcome you, support you and challenge you. We are proud to be an equal opportunity employer. We celebrate diversity and create an inclusive work environment in which all our colleagues experience belonging, have their unique needs respected and met, have equal access to opportunities and resources, and feel fully engaged to contribute to the company\'s success. Powered by JazzHR ONSl9F125m

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