Job Description

Responsibilities

• Monitor and resolve daily escalations coming in as tickets from the Seller Helpdesk module
• Ensure tickets are resolved within SLA and transition tickets into short terms fixes as and when required
• Support PIC for 1st level investigation, troubleshooting, covering aspects related to products, tech, seller centers, operations and finance
• Tabulate and summarize weekly performance into a service quality report
• Support for long tail sellers account management
• Work closely with internal team members as a core support function on troubleshooting
• Anchor support for 1SS daily checks and escalations
• Anchor support for FBZ migrations
• Able to take on new challenges and responsibilities as and when required

Requirements

• In the process of completing a bachelor\'s degree in IT, Computer Science, Statistics, Business or related field
• Strong interpersonal and communication (written and verbal) skills
• Interest in working for an eCommerce industry
• Excellent verbal and written fluency in English
• Has good troubleshooting & communication skills
• Tech savvy and fast learner with good attention to detail
• Hands on mentality with a passion for continuous improvement
• Positive can-do attitude and willingness to support on any request as needed
• Willingness to learn and execute new learnings
• Able to work independently and as part of a team when needed
• High proficiency in Excel

The ZALORA Story

ZALORA is Asia\xe2\x80\x99s leading online fashion, beauty and lifestyle destination, part of Global Fashion Group. As one of the region\xe2\x80\x99s pioneer large scale ecommerce platforms, ZALORA has established a strong presence throughout the region, particularly in Singapore, Indonesia, Malaysia, Brunei, the Philippines, Hong Kong, and in Taiwan, enjoying over 50 million visits per month.

ZALORA is not obligated to accept resumes from any third parties on behalf of potential candidates for any position (advertised or otherwise) by any means, unless ZALORA has executed a written agreement with such third party and has expressly requested such third party for candidate referrals. Third parties who provide unsolicited resumes of candidate(s) shall waive and forfeit all rights to claim for any placement fees or referral fees in the event that such candidate is eventually engaged or employed by ZALORA or Global Fashion Group

Consent Disclaimer

By submitting your application for this role, you consent to ZALORA collecting, using and processing through and in ZALORA\xe2\x80\x99s systems all personal data included in or provided in relation to your application. The purposes for such collection, use and/or processing shall be for conducting of ZALORA\xe2\x80\x99s recruitment requirements for the present role, and identifying and evaluating other roles and career opportunities within ZALORA which you might be a good fit for.

Zalora