Job Description

Job Responsibility

• Manage a high volume of daily inquiries (email, live chat, phone call, Whatsapp, social media, etc) by providing accurate, valid, and complete information.
• Maintaining a positive, empathetic, and professional attitude toward customers at all times.
• Assist and guide customers to place orders on our sales channels
• Take the extra mile to engage and to deliver the best customer service to all of our customers.
• Resolve any emerging problems that our customers might face in a timely manner and follow up closely to ensure resolution.
• Work closely with the production and operation team to ensure products and services rendered can achieve high customer satisfaction.
• Improve the operational systems, processes, and best practices in support of the organization\xe2\x80\x99s mission.
• Contribute to the short and long-term organizational planning strategy.

Requirements

• Possess an excellent command of the English language.
• The ability to speak, read and write in Mandarin will be a strong added advantage.
• Possess strong interpersonal communication skills.
• Self-initiator with a high sense of urgency.
• Enjoy working in a fast-paced environment
• Excels at multitasking, prioritizing, and managing time effectively.
• Passionate about enhancing customer experience to promote retention and loyalty.
• Ability to remain calm and empathetic in high-stress situations.
• Attention to detail and analytical.
• Excellent interpersonal skills and collaboration.
• Data and performance-oriented, able to identify and manage up-selling and cross-selling opportunities.

Job Type: Internship
Contract length: 3 - 6 months Salary: RM700.00 per month Schedule:

• Day shift
• Early shift

Supplemental pay types:

• Overtime pay

Ability to commute/relocate:

• Petaling Jaya: Reliably commute or planning to relocate before starting work (Required)

Education:

• Diploma/Advanced Diploma (Preferred)

Language:

• Mandarin (Preferred)
• Bahasa (Preferred)