Job Description

Job Summary

We are looking for a

Customer Service Intern

who is friendly, confident, and willing to learn. This role includes assisting customers with their inquiries, feedback, or issues through email, social media, and phone. If you enjoy communicating with people and have basic computer skills, this internship will be a great learning opportunity for you to gain real working experience.

Provide friendly and helpful service to all customers. Answer customer inquiries and messages through email, social media, or phone. Give correct information about products, services, and promotions. Record and update customer details and issues properly. Follow up to make sure customer problems are solved. Inform the supervisor or related department if the issue needs further attention. Collect customer feedback to help improve our service. Stay updated with company products and policies. Support customer loyalty programs and assist with points or redemptions. Work together with other team members to ensure customers have a good experience. Perform any other tasks assigned by the supervisor or management.

Requirements

Confident, friendly, and have a positive attitude. Basic knowledge of customer service. Able to use Microsoft Office (Word, Excel, Outlook). Good communication skills in English and Bahasa Malaysia. Team player and willing to learn. Experience in customer service is an advantage but not required. Open to students from the following fields of study:

Business Management, Customer Service / Retail Management, TESL, English, Communication, Mass Communication

, and other related courses are welcome.
Job Type: Internship
Contract length: 6 months

Pay: RM899.00 - RM900.00 per month

Work Location: In person