Job Description

MohonKelayakan

• Currently pursuing a degree in Business Administration, Marketing, Real Estate, Hospitality Management, or a related field.
• Strong communication skills, both written and verbal, with a genuine interest in fostering tenant relationships and owner engagement.
• Proactive, adaptable, and passionate about creating and maintaining meaningful experiences for tenants.
• Ability to multitask, work independently, and collaborate effectively within a team.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) is preferred.
• Enthusiastic, eager to learn, and with a strong desire to contribute to Livein\'s customer success initiatives.

TanggungjawabOverview:As an Owner Engagement Intern, you will maintain a positive relationship with property owners and ensure their satisfaction. You will be responsible in assisting implementation of owner engagement strategies, overseeing communication with property owners, and facilitating effective collaboration between property owners and our organization. Your primary goal is to enhance owner retention, build trust, and contribute to the overall success of our property management operations.Job ResponsibilitiesOwner Relationship Management:

• Build and maintain strong, positive relationships with property owners.
• Act as a point of escalation for complex owner inquiries and concerns.

Communication and Outreach:

• Assist in developing and implement effective owner engagement strategies.
• Oversee regular communication with property owners through various channels, including email, phone calls, and in-person meetings as needed.

Issue Resolution:

• Ensure timely and effective handling of owner concerns, complaints, and issues.
• Collaborate with the property management team to resolve problems and ensure owner satisfaction.

Owner Retention:

• Assist in developing and executing initiatives to enhance owner retention and loyalty.
• Identify opportunities to improve owner engagement and satisfaction.

Documentation and Reporting:

• Oversee the maintenance of accurate records of owner communications and interactions.
• Prepare reports and summaries on owner feedback, concerns, and engagement initiatives.

Owner Education:

• Work with team members to educate property owners on property management processes, policies, and best practices.

Market Insights:

• Stay informed about local real estate market trends and conditions.

Manfaat

• Opportunities for professional growth and development.
• Young, Fun and Cozy Co-working space.
• 5 working days/ week.
• Office refreshments.
• Onside free parking.
• Reachable by Public Transport.
• Monthly activities & events.
• Work life balance.
• Other benefits.

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