Job Description

Background

Charles Taylor plc is a global leading provider of professional services to the insurance industry. We are a profitable, growing organisation that is highly regarded in the insurance industry as a top tier provider of professional services, employing some of the industry's 'best in class' professionals and technical experts. Our delivery of high quality, individually tailored services to our clients is backed by our core values of excellence, partnership, quality and support, and we look for employees to join us who exemplify these values and our ethos.

Charles Taylor Adjusting is one of the leading international loss adjusting businesses. We focus on commercial losses and claims in the aviation, energy, marine, property, casualty and special risk markets, many of which are large and complex in nature. These include onshore and offshore energy claims, maritime casualties, aircraft losses, large infrastructure claims and financial lines losses.

Opportunity

To lead a team of invoicing specialists, providing support to the Working Capital and Adjusting teams across the APAC Region. This is a key role in which you will be responsible for supporting the loss adjusting businesses, as part of the Working Capital Centre of Excellence delivering accurate and timely invoicing for adjusters across the group.

Responsibilities

• To lead and manage the day-to-day operations of the invoicing support team
• Ensure the team meet all agreed service level agreements, taking corrective action where necessary
• Support the Global Working Capital management team in expanding the scope of the team to support other territories
• The role also requires hands-on invoicing preparation and issuing, including entry of market/policy splits within the central processing system (CMA)
• Liaise with the Adjusting teams to review unbilled fees (WIP) and agree cases to be invoiced to meet monthly/quarterly targets
• Promote a 'right first time' approach within the team, focusing on accuracy and attention to detail with robust quality controls in place
• Promote continual learning by encouraging and coaching team members to make improvements to existing business processes, positioning the organisation to deliver service and operational excellence

Key Attributes

• Leader and self-starter
• Efficient organisational skills and effective resource management
• Accuracy, numeracy, and attention to detail is essential, using Microsoft tools and core systems
• Confident working to tight deadlines and handling high volume of work

• Good communication skills and ability to build strong relationships with colleagues using remote tools and expertise
• Professional, proactive and self-motivated
• Results orientated and takes pride in completing their work to a very high standard
• Willing to help others and share knowledge

Key Performance Measures

• Invoicing results against weekly monthly, quarterly, and annual targets
• Contribution to the overall Cash Collection results driven by accurate and timely invoicing
• Quality Controls - measuring team output and addressing training needs/gaps

Ad Hoc Duties

Your key accountabilities will include such other duties and tasks are as allocated to you at the discretion of management and that are within your capabilities and within the scope of your post.

Essential Skills/Qualifications/Experience

• Existing work rights in Malaysia with no restrictions
• Experienced Team leader/Manager in a similar role or generally within the insurance