Job Description

What we offer

You will work on exciting and challenging topics together with a team in an ultra-modern, innovative and creative environment. Intensive on-the-job training with expert colleagues guarantees you will quickly become familiar with your duties and perform them independently. Performance related pay and the opportunity for personal and professional development are of course part of the package. Since 2009 Evonik Industries AG has been certified as a family-friendly company by the German Hertie Foundation.

Click on the link to learn more about Evonik from our employees:

RESPONSIBILITIES

• Initial troubleshooting, prequalification, resolution and escalation (if required) to the Subject Matter Experts (on-duty or on-call).

• Major Incident Coordination: in case of one or more critical services are affected, take over this role. (Major incident qualification, communication with internal IT and customers, IT Application / Service status check and support the resolution process).

• Central Emergency Change Coordination: organization of the e-CAB (Emergency Change Advisory Board), check the impact of Applications / Services and support the decision process.

• Involvement in Event, Incident, Change, Knowledge Management processes and IT Service Continuity (ITIL).

• Logging, work and document the work in Ticket system.

REQUIREMENTS

• Technical skills

• Experience with Windows Server Administration.
• Experience with Linux Server Administration.
• Basic networking (TCP/IP, DNS, DHCP ...).
• Basic knowledge about web services (Tomcat / IIS).
• Basic knowledge about application architecture is required (Applications Servers, DB, load balancer ...)
• Basic knowledge MS Azure Cloud is nice to have.
• Basic scripting skills is nice to have.
• Basic database knowledge is nice to have.

• Successfully completed vocational training in IT or similar training

• Understanding of different abstraction levels in presenting the services in monitoring as well as of technical process chains of services

• Must demonstrate an accurate and dependable way of working and a high degree of self-initiative

• Excellent communication and team skills as well as flexibility

• Process-oriented a/o process-focused way of thinking

• Good knowledge of English, written and spoken

• Good IT knowhow (IT service management processes, use of supporting tools)

• Willingness to work on different "normal" business hours, including work in shift (USA Time Zone) as well as weekends on-call

Your Application

To ensure the fastest process of your application and to protect the environment, please apply online via our careers portal at

Company is Evonik Malaysia