Job Description

Company Description

At Toll, we do more than just logistics - we move the businesses that move the world. Our 20,000 team members can help solve any logistics, transport, or supply chain challenge - big or small. We have been supporting our customers for more than 130 years. Today, we support more than 20,000 customers worldwide with 500 sites in 25 countries, and a forwarding network spanning 150 countries. We are proudly part of Japan Post --

• Analyse incidents and resolve within SLA framework.
• Closely work along with Support Analysts, Support partner to distribute the work in optimal manner to meet customer requirements.
• Act as liaison between business application users and WMS Support department regarding incidents, change requests (CR) and service requests, performing root cause analysis of Problem
• Management tickets and implement a permanent fix and, conduct technical analysis and create comprehensive technical specifications for CRs

Analyse technical system issues with Moca, Pl/sql, Unix skills, and analyse technical integration issues using WebMethods industry tools

Provide subject matter expertise to technical users and assist in defect resolution within JDA technical architecture, understands how the JDA solutions within area of focus can be configured and delivered to better facilitate customer business processes, ensuring ability to design, execute, and deliver.

Qualifications

• Bachelor of Science degree in Engineering, Computer Science, or a BS/BA in Management Information Systems/Science and total 7+ years of support experience with hands on experience on Warehouse Management Systems such as BY WMS, Red Prairie, Paperless WMS, MOVE WMS or similar WMS applications
• 4+ Years of experience creating technical design documents, training documents, test cases and deployment plans for Change Requests/Enhancements
• Sound understanding of Warehouse business process and operations (including RF gun operations, Label printing, Serial number, etc.) and WCS systems
• Excellent written and verbal communication skills
• A willingness to learn and a positive work attitude
• Strong analytical, prioritizing, interpersonal, problem-solving and presentation skill

Additional Information

Be Connected:

With a bold vision and innovative drive, join our 20,000 colleagues as we lead industry change and transform how customers best meet their global supply chain needs in a meaningful and sustainable way. Join us and take pride in building relationships that matter, because being connected is at the centre of what makes Toll great - it's what makes our possibilities endless.

Toll embraces and celebrates a variety of cultures. We continue to build a business that reflects the values of equality, built on the knowledge and understanding that everyone is welcome including the First Nations Peoples and those of all ages, genders and abilities.

If this sounds like the opportunity you are looking for, apply now or for more information contact kavita.puroshothaman@tollgroup.com.

To find out more about us visit www.tollgroup.com/careers

You must be entitled to work in Malaysia and be prepared to undertake pre-employment checks including a criminal history check and medical.