Job Description

Job Overview:

You are responsible for ensuring the reliability and efficiency of all plant digital systems. This role focuses on maintaining and optimizing production applications, integrating OT-IT systems, and supporting IoT infrastructure critical to operations. Working closely with cross-functional teams, the IT Engineer ensures seamless performance of systems such as PIMS, LIMS, EAM, DCS/PLC interfaces, and IoT monitoring tools. The position requires strong troubleshooting skills, a solid understanding of plant processes, and the ability to respond quickly to minimize downtime. Fully based on-site, this role directly contributes to safe, stable, and efficient operations through digitalization and continuous improvement.

Job Responsibilities:

Provide on-site support for PIMS, LIMS, EAM, and other production-related systems. Monitor system performance, validate real-time process data, and ensure high application availability. Troubleshoot issues and implement continuous improvement initiatives. Support data connectivity between DCS/PLC systems and IT applications. Assist with tag mapping, signal verification, and troubleshooting data acquisition issues. Collaborate with Instrument, Electrical, and Control teams to resolve plant automation data flow problems. Support IoT sensors, gateways, and digital monitoring solutions deployed across the plant. Perform configuration, testing, and validation of IoT data streams and dashboards. Assist with new digitalization initiatives and system improvements. Support system rollouts, enhancements, change requests, and user training. Collaborate with IT COEs and global teams to ensure system alignment and integration. Ensure adherence to IT/OT cybersecurity policies, access controls, and patch management. Coordinate with external vendors for system support, upgrades, and maintenance. Assist with project planning, requirements gathering, testing, commissioning, and go-live activities. Ensure vendors comply with plant safety requirements and permit-to-work procedures. Manage IT support services, provide technical assistance, and resolve escalated issues. Prepare user guides, SOPs, and knowledge-sharing materials. Maintain system documentation, including configuration records, change logs, network diagrams, and asset inventories. Perform any other ad-hoc tasks assigned by superiors or management from time to time.

Qualifications

Degree in Computer Science, Information Technology, Automation, Electrical/Electronic Engineering, Instrumentation, or related technical fields. Minimum 5 years of hands-on experience in IT application support, OT/plant systems support, or industrial digitalization--preferably in a refinery, chemical plant, manufacturing plant, or heavy industry environment. Experience supporting manufacturing or operational systems such as PIMS, LIMS, EAM, and other production-related systems. Basic to intermediate knowledge of DCS/PLC systems, industrial automation, and IoT technologies. Exposure to IoT technologies, including sensors, gateways, and data acquisition platforms. Hands-on experience with production/manufacturing applications (PIMS, LIMS, EAM). Excellent problem-solving skills, attention to detail, and ability to work under pressure. Analytical mindset, with the ability to assess risks, identify issues, and propose appropriate solutions. Excellent communication and interpersonal skills.
Job Type: Full-time

Pay: RM4,000.00 - RM7,000.00 per month

Benefits:

Dental insurance Health insurance Maternity leave Meal provided Opportunities for promotion Professional development
Experience:

MES support: 5 years (Required) IT application support: 5 years (Required)
Work Location: In person