Job Description

Location: Shah Alam, Selangors:Project & User Management * Serve as the main point of contact to coordinate between users and vendors for troubleshooting and ensuring timely project completion.

• Manage IT projects from start to finish, including system requirement analysis, design, testing, training, documentation, and implementation of change requests or new systems into production.
• Assist with onboarding and offboarding processes by setting up new email/user accounts and computer systems, assigning proper access rights.
• Plan, implement, monitor, and enhance security measures for company users.
• Ensure compliance with company policies related to network hardware/software, user support, security, and data backup.

IT Support * Provide 1st and 2nd level support for hardware and software/application issues, offering recommendations to improve operational efficiency and meet business needs.

• Ensure timely deployment of IT security patches and firmware updates for network devices, servers, and other systems.
• Establish a monitoring mechanism to track the health of servers and network devices.
• Manage outsourced vendors to ensure services comply with SLAs for infrastructure and end-user support, reviewing and ensuring issue logs are resolved.
• Perform regular system maintenance, including software updates and patches.

Others * Assist in IT asset management, including inventory tracking and maintaining an up-to-date asset list.

• Conduct IT training sessions for end users.
• Handle ad hoc IT tasks as assigned by the manager.

Job Requirements:

• Minimum of 5 years\' experience in IT, with experience in full project lifecycle management preferred.
• Degree in IT, Computer Engineering, Computer Science, or a related field.
• Experience in administering and supporting SAP Business One, M365, SharePoint, Power Apps/Automation, and Power BI.
• Proficient in programming standards, database management (Microsoft SQL), server, and network management.
• Ability to multi-task and work independently with minimal supervision.
• Must possess own transport for commuting to work.

Others Information:For those who have what it takes, please send in resume to:
Recruitment Consultant :Kendra
Email :kendra@brightprospect.com.myAgensi Pekerjaan & Perundingcara Bright Prospect Sdn BhdNo, 18, 2nd Floor, Jalan 14/14,
46100 Petaling Jaya,
Selangor
Tel : +603-7954 8440Lot No.28-03, 28th Floor, Public Bank Tower,
No.19, Jalan Wong Ah Fook, 80000 Johor Bahru, Johor.
Tel : 607 -2233 228

Bright Prospect