To understand and analyze customer's HR Payroll business workflow, payroll policy, payroll requirements etc.
Maintain, support, and make necessary adjustment of the HR Payroll system to align with customer's payroll policy and requirements, to ensure accuracy of payroll outcome.
Actively identifies and investigates system issue, provide resolution and follow-up to customers.
Resolves problems by clarifying the customer's question/issue, determining the cause of the issue, selecting and explaining the best solution to solve the issue, expediting correction or adjustment and following up to ensure resolution.
Work closely with the internal Business Development and Product teams to ensure customer satisfaction.
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