It And Service Engineer
Cyberjaya, Malaysia
Job Description
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1 Provide technical services in terms of installation, commissioning , maintenance and other related technical support and enquires to direct customer and dealers on Network (majority) & Telecommunication (minority) solutions which include all network, security & voice gateway product. The support should be supported within SLA requirement and can be rendered via phone, emails and/or on-site support. During non-office hour standby and onsite service will be assigned as when the need arises. 2 Provide routine maintenance & contractual services for contract customers and adhere to the maintenance schedule. 3 Provide user training and constant product services updates to dealers and direct customers on all IT especially Network & Security solutions. 4 Assist / personally perform Inhouse QC test, software updates & upgrades for all Network solutions and related equipment 5 1st & 2nd level support on all network solution or related equipment 6 Ensure the job assignment complete within SLA by following up with customers, colleague or vendors closely if necessary 7 Knowledge transfer among all other colleagues
Please visit our website: www.TGS-Enterprise.com
Diploma / Advanced Diploma / Higher Graduate Diploma / DVM / DKM Level 4 / DLKM Level 5
Please visit our website: www.TGS-Enterprise.com
Diploma / Advanced Diploma / Higher Graduate Diploma / DVM / DKM Level 4 / DLKM Level 5
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Job Detail
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Job IdJD931316
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationCyberjaya, Malaysia
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EducationNot mentioned