Job Description

xf0x9fx8cx9f We're Hiring: IT Customer Service Analyst - Korean Speaker!
xf0x9fx8cx9f We are looking for a detail-oriented IT Customer Service Analyst who is fluent in Korean to join our dynamic team. The ideal candidate will have a solid understanding of IT and Customer Service and a passion for providing exceptional support to our clients.
Location: Petaling Jaya, Malaysia Work Mode: Flexible office & remote (3 days WFH, 2 days WFO)
Role: IT Customer Service Analyst - Korean Speaker
Working Hours: Monday - Friday, 9AM - 6PM Salary: RM 7,445 (Total package)
What You'll Do:

• Knowledgeable in Customer Service environment.
• Monitor reactive cases owned by internal support organizations.
• Ensure correct case reporting and trending is in place for account team and customer, enabling conversations, planning, and delivery for ongoing customer operational health.
• Know the customer and understand our customers expectations with their reactive support experience & focus on critical issues to ensure customer satisfaction.
• Handle high-risk escalations and gather/analyze information as needed to support the customer, understand the cause of the escalation, its business impact, and level of urgency from Customer and other stakeholders, ensure clear communication channels are established and documented with the customer and enable effective cross group collaboration.

What Were Looking For:

• Diploma or Degree holders with minimum 1 year in Customer Service environment.
• Proficient in both Korean and English (with minimum TOPIK 4 certification)
• Strong analytical skills and attention to detail
• Excellent problem-solving abilities.
• Skilled use of the Microsoft Office Suite, e.g. Word, Outlook, PowerPoint, etc.

Ready to make an impact? xf0x9fx9ax80 Apply now and lets grow together!