Job Description

Image and install software on Windows and Apple laptops/desktops, including

iMacs, ensuring proper configuration for new setups, system moves,

additions, and changes.

? Provide remote software installation and support.

? Troubleshoot and resolve post-deployment issues across multiple platforms,

including Windows, MacOS, and mobile devices. Install, maintain, and

troubleshoot printers.

? Provide break/fix support as needed.

? Oversee the disposal, redeployment, and reclamation of hardware assets.

? Ensure all incoming equipment is properly tagged and entered the asset

management system.

? Maintain an accurate inventory of hardware and provide weekly reports on

physical counts and outflows of equipment.

? Coordinate shipping and logistics for hardware, ensuring timely deliveries and

returns.

? Coordinate data backup processes and support data recovery efforts,

ensuring data integrity and availability.

? Manage hardware refresh cycles, including warranty and out-of-warranty

repairs and replacements.

? Collaborate with external suppliers and vendors to schedule repairs for

malfunctioning hardware.

? Provide walk-up support for end users, addressing hardware and software

issues promptly.

Job Types: Full-time, Permanent

Pay: RM7,000.00 - RM10,000.00 per month

Benefits:

Opportunities for promotion * Professional development