Job Description

Selangor, Malaysia

Job Family Group: Information Technology (IT)

Worker Type: Regular

Posting Start Date: December 14, 2022

Business unit: Projects and Technology

Experience Level: Experienced Professionals

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Where you fit

As we grow the Mobility business whilst transitioning to cleaner forms of energy, the opportunities and changes facing the energy industry in the coming decades is considerable. Information and Digital Technology specialists are vital to how we leverage and deliver global digital solutions. You\xe2\x80\x99re going to be a key part of the Information & Digital Services and Operations team for our Mobility business in the East markets; over 4000 retail sites in 7 countries.

This team delivers secure, reliable, and affordable operations to the Downstream Mobility business. As Information Technology and Digital professionals with a business lens our focus is to unlock value and support Shell\xe2\x80\x99s growth ambitions by growing our position as the largest retailer in the world.

In this role you are accountable for the Information & Digital Technology operations of all Malaysia retail sites. Working with the suppliers and internal teams to ensure smooth operations, including support and fixes of operational issues. Malaysia is one of the most important markets in Asia for Shell and as such a key market to ensure perfect experience for our large customer base. Also fluency in Malay and English is key to ensure the work can be done effectively on the ground.

What\xe2\x80\x99s the role?

End-to end accountability for all Information and Digital Technology Operations

Supporting the IDT Manager and accountable for the operating plan, budget and operational lifecycle of services and products

Managing supplier performance and contracts

Managing transition support activities between suppliers

Reviewing the landscapes and products for enhancement and continuous improvement opportunities

Responsible for information risk management and IT Controls compliance, as well as conformance to Health and Safety policies and legal and regulatory requirements

Identifying of systemic issues in IT Landscapes, driving structural improvements while balancing costs with business value; in optimizing landscape Total Cost of Ownership

Responsible for Operational Readiness for new demand, changes and projects impacting the portfolio \xe2\x80\x93 including analyzing and understanding business functional and non-functional requirements \xe2\x80\x93 and provides sign off, with Agreement to Deploy and Agreement to Operate as key milestones

Ensure effective Major Incident (MI) management and swift service restoration (during Major Incidents) for Business-Critical landscapes

Responsible for bottom-up budgeting of IT services, mapping top-down figures to existing services, and monitors spend against budget, seek adherence to the budget as planned, assist in developing the latest estimates per quarter. Works closely with the relevant teams to ensure prompt payment of invoices

Management of contracts including developing the contract, technical evaluation, contracts performance evaluation & renewal/closure of contracts

Ensuring adequate business controls are in place across the processes used in support of the site service delivery including controlling of the contract expenditure

Role requirement

Degree in IT or equivalent with 7+ years of Corporate IT experience

Be adept in leading large natural teams including multiple third parties

Excellent oral and written presentation skills

A continuous improvement mindset to drive operations of the future

Proven customer focus and empathy

5-10 years Service Management, with transition experience

Ability to build strong collaborative partnerships with senior business stakeholders

Resilience, courage and the willingness to challenge and manage business expectations

Will be an advantage with experience in information risk management or Cyber Defenses, exposure in retail, transportation, or electric mobility sectors

Fluent in English Communication skills including writing, speaking and reading

Company Description

Shell Business Operations (SBO) is a chain of operational centers that form an integral part of Royal Dutch Shell. We influence business development for Shell globally, enabling the work of 93,000 employees in over 70 countries across the world.

SBO Kuala Lumpur is home to 11 different functions that support Shell within the Southeast Asia, Oceania, and Middle East region. Housing more than 2000 employees, SBO Kuala Lumpur is focused on driving excellent corporate performance that enable Shell to operate in a global competitive and ever-changing business environment.

Shell Business Operations (SBO) Kuala Lumpur is focused on driving excellent corporate performance in Contracting and Procurement, Creative Solutions, Customer Operations, Finance Operations, Human Resource, Information Technology, Legal Operations, Retail Centre of Excellence, Supply Chain, Technical Asset Operation and Upstream Transformation. We enable Shell to operate in a global-competitive and ever-changing business environment.

An Innovative Place to Work

There\xe2\x80\x99s never been a more exciting time to work at Shell. Everyone here is helping solve one of the biggest challenges facing the world today: bringing the benefits of energy to everyone on the planet, whilst managing the risks of climate change.

Join us and you\xe2\x80\x99ll add your talent and imagination to a business with the power to shape the future \xe2\x80\x93 whether by investing in renewables, exploring new ways to store energy or developing technology that helps the world to use energy more efficiently.

An Inclusive & Progressive Place to Work

To power progress together, we need to attract and develop the brightest minds and make sure every voice is heard. Here are just some of the ways we\xe2\x80\x99re nurturing an inclusive environment \xe2\x80\x93 one where you can express your ideas, extend your skills and reach your potential.

We\xe2\x80\x99re creating a space where people with disabilities can excel through transparent recruitment process, workplace adjustments and ongoing support in their roles. Feel free to let us know about your circumstances when you apply and we\xe2\x80\x99ll take it from there.

We\xe2\x80\x99re closing the gender gap \xe2\x80\x93 whether that\xe2\x80\x99s through action on equal pay or by enabling more women to reach senior roles in engineering and technology.

We\xe2\x80\x99re striving to be a pioneer of an inclusive and diverse workplace, promoting equality for employees regardless of sexual orientation or gender identity.

A Rewarding Place to Work

Combine our creative, collaborative environment and global operations with an impressive range of benefits and joining Shell becomes an inspired career choice. Our CARE benefits are mindfully curated to promote Eco Living, overall Wellbeing, Personal Growth and Caring for our loved ones.

We\xe2\x80\x99re huge advocates for career development. We\xe2\x80\x99ll encourage you to try new roles and experience new settings. By pushing people to reach their potential, we frequently help them find skills they never knew they had, or make career moves they never thought possible.

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