We are seeking a proactive IT professional to ensure the smooth and efficient operation of our IT department. This position reports directly to the Financial Controller and is responsible for delivering prompt and efficient service to all hotel departments, ensuring our systems remain secure, reliable, and fully operational.
What You'll Be Doing
System Operations & Maintenance
Ensure the hotel's computer systems (hardware and software) are fully accounted for, properly maintained, and reliable.
Perform routine system setups, including the regular update of anti-virus programs.
Strictly perform daily and monthly backup procedures to safeguard backup tapes and ensure process completion.
User Support & Troubleshooting
Attend to software and hardware problems encountered by any department and maintain a register of incidents and solutions.
Ensure procedures are in place to address software and hardware problems immediately.
Assist all departments in formulating their IT material requirements and providing adequate solutions to their needs.
IT Security & Governance
Ensure the physical and logical security of the IT system.
Perform regular computer audits searching for unauthorized programs, improper setups, or loopholes in security.
Provide regular training on IT security and ensure all PMS access passwords are updated and automatic standby modes are activated.
Define and update written incident management policies and procedures.
What We're Looking For
Diploma/Degree in Computer Science or equivalent.
Minimum 1 year of experience
in the same position in hotels of a similar category and services.
Excellent knowledge of technical management, information analysis, and computer hardware/software.
Expertise in implementing, configuring, and testing solutions.
Good level of English; a second language is desirable.
Competencies in Service Orientation, Teamwork, and Proactive pursuit of Excellence.
Why Join Us
Be part of a global hotel brand under Melia Hotels International.
Growth and development opportunities in IT and Operations.
Collaborative and supportive work culture.
How to Apply
Interested applicants are invited to submit their CV and expected salary. Only shortlisted candidates will be contacted.
Job Type: Full-time
Pay: RM2,800.00 - RM3,500.00 per month
Benefits:
Free parking
Health insurance
Maternity leave
Meal provided
Opportunities for promotion
Professional development
Application Question(s):
What is your notice period?
What is your expected salary?
Work Location: In person
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