Job Description

Provide first-line technical support to customers via phone, email, or remote access. Install, configure, and maintain computer hardware, software, and peripherals. Troubleshoot and resolve technical issues related to operating systems, applications, and network connectivity. Analyze user needs and identify opportunities to improve efficiency and accuracy. Execute troubleshooting procedures, document incidents, and provide timely updates to users. Implement and deploy hardware and software solutions. Collaborate with senior IT staff on system implementations and upgrades. Stay up-to-date on the latest IT trends and technologies. Other duties as assigned by the immediate superior. Provide technical documentation such as incident reports and monthly reports based on project SLA requirements. Ability to provide on site support when required

Qualification Requirements:

Bachelor's degree in Information Technology, Computer Science, or a related field. 1-2 years of experience in an IT support role. Strong knowledge of operating systems (Windows, macOS, Linux), servers, workstations, and networking concepts. Experience with troubleshooting and resolving technical issues. Excellent communication and interpersonal skills. Ability to work independently and as part of a team. Willing to travel when required. Knowledge in media streaming workflow such live streaming and content asset management is a plus.

Bonus Requirements:

Experience with cloud computing platforms, particularly Amazon Web Services (AWS). Relevant AWS certifications (e.g., AWS Cloud Practitioner, AWS Solutions Architect Associate).
Job Type: Full-time

Pay: RM2,500.00 - RM3,500.00 per month

Benefits:

Health insurance
Ability to commute/relocate:

Petaling Jaya: Reliably commute or planning to relocate before starting work (Required)
Work Location: In person