Job Description

Shangri-La Customer Engagement & Process Transformation Kuala Lumpur

Looking for potential IT Executive (Earn up to RM5500)

Shangri-La's Customer Engagement and Process Transformation center or (CEPT-KL), plays an integral part in supporting the operations of Shangri-la hotels world-wide.

Powered by people from various backgrounds, the Shangri-la CEPT-KL family is united by the passion to delight, to learn and to share knowledge.

Growing exponentially, the award winning Shangri-la CEPT-KL is constantly on a lookout for highly motivated and talented individuals.

We're looking for someone extraordinary. Someone with a meticulous and innovative mind, skilful, with a thirst for knowledge. Is it you, we're looking for?

You are responsible for (but not limited to):

• Support and maintain IT infrastructure which includes user account management, internet access, office systems, emailing systems, printing systems, phone systems and applications support.
• Able to work outside of normal working hours or weekends occasionally to support operations running 24 x 7. Replacement leave will be given.
• Vendor Management; liaising with vendors for deployment and upgrades. Identifying, resolving and escalating system and network problems and ensure the service commitments are met.
• Telecommunication planning services; to work with users to identify any requirement in terms of IT system and infrastructure and effort to determine possible solutions to satisfy business needs.
• Perform routine backups and archival of files stored on the network to assist with disaster recovery.
• Manage IT infrastructure such as handling servers, network/security system.
• Monitor system and network security status and ensure compliance of IT security policy and standards.
• Maintain and up to date record of IT inventory which includes all software licences, servers, network equipment, printers, phones and etc

• Bachelor/ Diploma in Computer Science/Information Technology or equivalent.
• 3 years related IT working experience, preferably in call centre environment
• Knowledge in Genesys, PABX, Microsoft Application such as O365, Win10, Vmware, Vsphere, Cisco, and Fortigate, Ruckus platforms will be added advantage
• Independent, good people skills and results oriented
• Ability to communicate in English (oral and written)
• Flexible to changes and has sense of urgency
• Can work under pressure and deliver on set goals
• Positive work attitude and able to work in a team environment
• People leadership experiences desired / preferred.

• Free stay at any of our Hotels globally (one of a kind in the industry)
• 5-Day work week.
• Earn attractive monthly salary.
• Discretionary performance-based bonus and incentives.
• Paid Training and career development opportunity.
• Socso, EPF, EIS and medical insurance coverage.
• Annual Preventive Health Screening.
• Annual Leave.