Job Description

Job Scope

Oversee and manage IT support requests, addressing a high volume of technical issues to ensure timely resolution and exceptional service delivery. Provide 1st and 2nd level support for technical issues involving desktop clients, standard and client applications, and hardware issues. ? Deliver technical services to end-users, troubleshooting issues related to personal computers, applications, and IP phones (Android/iPhone). Manage and maintain Windows 10 and 11 operating systems, MS Office applications, and network connectivity, including printer mapping and configurations. ? Configure and troubleshoot email messaging issues in Outlook, ensuring seamless communication across the organization. Perform advanced troubleshooting on notebooks and PCs down to the board level, setting up peripheral devices, connecting devices to the network, and installing/replacing hardware components (eg: hard drives). Spearhead IT projects, including network upgrades and system implementations, ensuring alignment with business objectives and best practices. Collaborate with cross-functional teams to design and implement network infrastructure improvements, including RJ45 cabling, faceplate upgrades, and network device configuration. Conduct assessments of user hardware specifications to facilitate upgrades and ensure optimal performance. Mentor junior IT staff, providing guidance, knowledge sharing, and hands-on support tofoster a collaborative team environment. Engage in continuous professional development, staying abreast of emerging technologies and IT best practices to enhance operational efficiency.
Requirements

Diploma in Computer Science or a related field; Bachelor's degree preferred. Minimum of 5 years working experience in a similar role, with demonstrated expertise in IT administration. In-depth knowledge of computer troubleshooting, Windows 10 and 11, Windows Server management, and networking concepts. Proficient in a variety of computer software applications, including Microsoft Office Suite (Word, Excel, Outlook, and PowerPoint). Strong understanding of networking equipment, including routers, switches, and firewall configurations. Ability to perform multi-tasking with effective time-management skills, prioritizing tasks to meet deadlines. Basic knowledge of LAN cabling, WiFi access points, and switches troubleshooting. Familiarity with PBX telephone systems and VolP technology. Certification in CCNA (Cisco Certified Network Associate) or similar networking qualifications is a plus. Basic knowledge in Microsoft Power Apps.(Create and Design workflow) Basic knowledge in manufacturing system environment ERP (D365), MRP
Job Type: Full-time

Pay: RM2,427.14 - RM7,000.00 per month

Work Location: In person