Job Description

IT Helpdesk (L1) - Oil & Gas Industry

Malaysia | Full-Time

About the Role

We are seeking a

Level 1 IT Helpdesk Support Engineer

to join our team and provide frontline IT support to CPOC (Oil & Gas client). This role will act as the

first point of contact

for IT-related issues, ensuring smooth operations across desktop, applications, network, and telecommunications services.

Key Responsibilities

Provide

1st level IT support & troubleshooting

(notebooks, desktops, printers, applications, servers, telecommunications, and networks). Act as the

centralized contact point

for call logging, incident tracking, service requests, and escalation to business application teams or third-party vendors. Maintain

accurate service records and documentation

. Provide

on-site troubleshooting

for system setup, installation, configuration, and usage. Escalate issues beyond helpdesk scope to CPOC's internal IT Department or outsourced vendors. Update and monitor incidents via

Service Desk Tool

until closure. Submit

weekly, monthly, and yearly SLA performance & statistical reports

. Ensure compliance with

ITIL processes

for service desk operations. Participate in

regular review meetings

with client stakeholders to improve service delivery. Support

IT facility & asset management

(inventory tracking and maintenance). Monitor service levels to ensure

no SLA breaches

.

Requirements

Diploma/Degree in

Information Technology / Computer Science

or related field.

1-2 years' experience

in IT support / helpdesk roles (fresh graduates with internship experience may also apply). Strong knowledge in

Windows OS, desktop applications, basic networking & hardware troubleshooting

. Familiarity with

ITIL framework

is an advantage. Good communication skills with ability to support users at all levels. Ability to manage multiple incidents, requests, and escalations efficiently.

What We Offer

Competitive salary & benefits package. Opportunity to work with a

leading Oil & Gas client

. Exposure to ITIL-based service desk operations. Career development and training opportunities.

How to Apply

Interested candidates are invited to submit their

resume/CV via Indeed

.
Only shortlisted candidates will be contacted.

Pls whatsaps me for faster responds if you qualified. English speaking is mandatory.

Tel: 019-212 0808 (Hafiz)

Job Type: Contract

Pay: RM2,300.00 - RM3,000.00 per month

Education:

Diploma/Advanced Diploma (Required)
Experience:

IT support: 3 years (Preferred)
Language:

English (Required)
License/Certification:

ITIL (Preferred)
Location:

Kuala Lumpur (Preferred)
Work Location: In person

Expected Start Date: 09/01/2025