It Infrastructure Operations Analyst, Intern

Shah Alam, Selangor, Malaysia

Job Description


You will be based at our Technology Center, Shah Alam, the heart and pulse of our IT activities, Centers of Excellence and Development.

Duties:

  • Analyzes, troubleshoots, and resolves server infrastructure alerts.
  • Follows knowledge articles to provide support for these systems.
  • Works successfully with cross-function teams of IT professionals to troubleshoot these systems.
  • Supervises the resolution of all issues.
  • Works with tier 3 teams and other service providers to build, bring up and resolve support issues.
  • Coordinates remotely with local site contacts to troubleshoot and resolve circuit issues.
  • Accelerate critical issues appropriately to support teams.
  • Completes project related tasks as designated by the team\'s Shift Supervisor.
Qualifications:
  • A Bachelor\xe2\x80\x99s degree in Computer Science, Engineering, Information Technology or studying in one of those fields.
  • Basic knowledge of telecommunication systems, such as infrastructure architecture, VMware, Veeam, and/or new technologies for monitoring system infrastructure
  • Strong written communication skills, including the ability to detail operations procedures.
  • Proven verbal communications skills, including professional customer service skills and optimally deal with hardware and software vendors when troubleshooting problems.
What you will learn:
  • Experience or expertise in at least one of the following: Cisco VoIP and Avaya telephony, Citrix Netscaler Load-Balancers, Cisco IOS and NxOS, Meraki networking, Palo Alto NGFW.
  • DNS architecture, IP subnets, and Routing protocols (BGP, OSPF, and EIGRP).
Why you should apply with PPG:
  • PPG is a Fortune 200 company recognized by Computerworld and Insider Pro as one of the Top 100 Places to work in IT (2016, 2020).
  • Grab the opportunity to be a part of the business and contribute to business excellence.
  • Participate in professional challenges conducive to real development such as strong focus on mentoring & career development, opportunities for training and conferences.

PPG Industries

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Job Detail

  • Job Id
    JD904514
  • Industry
    Not mentioned
  • Total Positions
    1
  • Job Type:
    Full Time
  • Salary:
    Not mentioned
  • Employment Status
    Permanent
  • Job Location
    Shah Alam, Selangor, Malaysia
  • Education
    Not mentioned