Job Description

Greetings from Wipro all! We are currently hiring for IT Infrastructure Service Delivery Manager position. Feel free to apply! JOB DESCRIPTION Educational Background: Bachelor\'s or master\'s degree with minimum 10+ years\' experience in IT with various roles. Minimum 3 years in supervising IT infrastructure or same role. You have excellent IT technical skills on server, storage, network, security, voice, cloud services, server virtualization and business continuity and disaster recovery. Responsibilities: Ensuring that the Client / Company\'s infrastructure and its services are up and running meeting predefined SLA. Ensuring that daily IT operations and service delivery are properly executed. Developing infrastructure plan and capacity planning to meet business growth. Managing infrastructure projects. Applying policy / rules defined and promote it to its team. Managing IT Helpdesk and IT Infrastructure and Operation team. Roles: You will manage all operations related to IT infrastructure and service delivery Understanding business cycles, you will ensure that recurring business process run smoothly You will manage demand from users on IT services and supervise the delivery As a strong technician, you will provide technical leadership, create and manage infrastructure plan and standards according to IT strategic plan and roadmap You will manage implementation and enhancement of IT infrastructure projects You will manage change initiatives properly and in a systematically manner to ensure availability, performance and reliability of the systems impacted by change You will organize, supervise, and develop Helpdesk and Infrastructure team. You will escalate to Global IT Manager any new request that is not part of standard catalogue of services You will communicate to Global IT manager with efficiency and accuracy any progress and/or delays, You will mutualize resources, reduce TCO, centralize services, study opportunity for cloud As a decision-maker, you will decide what technologies will be adopted to meet future business needs, prioritize project, assemble project team, assign resource allocation, select vendor, recommend buying the IT systems using approved IT budget, etc. Strong technical knowledge on: Relationship between application design, data, and infrastructure environment. IT Infrastructure architecture and capability planning Large-scale enterprise infrastructure system development and integration. Server: AD/DHCP/DNS, file/print, database, web, messaging, infrastructure application, business applications, remote access, virtualized. Storage: DAS, NAS, SAN Network knowledge: LAN/WAN/WIFI, VPN Security: firewall, antivirus, IPS/IDS Voice: PABX Servers (HP platform). Cloud services (infrastructure as a service, platform as a service). Server virtualization (VMware platform, Hyper-V). Business continuity and disaster recovery. Soft skills: Open-minded and eager to learn. Client service orientation, dealing with difficult situation, developing others, team leadership, teamwork and cooperation Achievement orientation, creative thinking, discipline, analytical, research and evaluating. Problem solving Negotiation

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