Job Description

About the Company

This company is one of the leading providers of Information and Communication Technology (ICT) to service providers. They enable the full value of connectivity by creating game-changing technology and services that are easy to use, adopt, and scale, making our customers successful in a fully connected world.

Our client is a Swedish multinational networking and telecommunications company headquartered in Stockholm. The company sells infrastructure, software, and services in information and communications technology for telecommunications service providers and enterprises, including, among others, 3G, 4G, and 5G equipment, and Internet Protocol (IP) and optical transport systems. The company employs around 100,000 people and operates in more than 180 countries. They has over 57,000 granted patents.

Job Summary

We are looking for a member under Managed Services team, you will play a key role in owning the delivery of services and resources on our "live" customer network, broadcast platform and/or IS/IT infrastructure. We are now looking for a Service Manager that will provide end to end support to our customers. In this role, you will be responsible for handling customer requirements & address problems to stabilize and optimize customer networks. You will typically interact with customer technical staff, operation managers, service engineers and other groups within the Service Delivery organization. You may also interact with groups in sales, R&D, 3rd party suppliers and local authorities. As there are no distinct borders between the areas, you will need to be flexible and master more than one area. The technical development is rapid, and you are responsible for continuously keeping your competence and skills up to date. Working as a Service Delivery Manager will require a broad understanding within telecom covering both hardware, software and network knowledge. You will work, collaborate, and communicate in an international environment, both with colleagues internally as well as customers. The role more than often requires you to take on big responsibility and it is important that you can work independently. Service Manager shall take ownership of the customer relationship responsible for ensuring the accurate delivery of Services as specified in the contracts & frame agreement services. Manage the scope of the service contract with the customer according to agreed time, cost & quality requirements.

Responsibilities:

• Regular interactions, meetings, and governance with customer management.
• Customer management.
• Alignment with internal delivery teams to ensure the smooth delivery towards the customer.
• Follow-up on governance MOM and facilitate the customer with all technical work.
• Secure contract fulfillment.
• Service and quality management.

• Education: Bachelor\'s degree in Telecommunication engineering or equivalent.
• Minimum years of experience: 8+ years.
• Technology: RAN / NOC.
• Possession of at least 2 years of Service Delivery experience.
• Change and improvement leadership skills.
• Applying expertise and technology.
• Fundamental leadership competence.
• Financial competence and skills.
• Inventing and innovating experience.
• Capability of formulating strategies and concepts.
• Social, communication, and negotiation skills.
• Additional Requirements:

• Ericsson Customer Support Tools and processes will be an added advantage.
• Overview knowledge of 5G / LTE technology.
• In-depth knowledge of Managed Services.
• Team lead experience would also be an advantage.

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