Job Description

Position : IT Manager
Salary : RM 8,000 - RM 15,000

Location : KL Eco City

Working Hours : Mon - Fri (10am - 7pm)

Summary

We are looking for a IT Manager to lead the technology vision, strategy, and execution for our web2 to web3 fintech product suite. This executive-level role is responsible for overseeing the development, deployment, and maintenance of secure, scalable, and innovative web2.5 fintech solutions that deliver superior user experiences. The IT Manager plays a pivotal role in aligning technology initiatives with business goals in a highly regulated and fast-paced industry.

Job Scope

Technology Vision & Strategy

Stabilize & ship v1 to GA:

Own a hardening plan (3 months) to improve performance, reliability, and security; close P0/P1 gaps; and reach GA with clear exit criteria (

SLOs, test coverage, audit readiness, runbooks, on-call

).

Dual-track leadership:

Run

Track A (v1 Ops/Hardening)

and

Track B (v2 Discovery/Build)

in parallel without resource contention; publish capacity plans and risk burn-down weekly.

Define the v2 roadmap (3-9 months):

Set product/architecture goals for web2.5 (modular services, data/ledger integrity, MPC/HSM/KMS, observability), with monthly release trains and measurable outcomes (adoption, latency, incident rate,

cost/tx

).

End-to-End Delivery

Own SDLC, CI/CD, and release cadence across WaaS, invoicing/off-ramp, and card programs.

Institute crisp Definition of Ready/Done, quality gates, and predictable sprints/quarterly planning.

Security, Risk & Compliance

Establish secure SDLC and incident management (on-call, SLAs/SLOs, post-mortems).

Oversee MPC/HSM/KMS, secrets management, role segregation, and chain/treasury operations.

Partner with Compliance for ISO 27001/SOC 2; define PCI DSS scope and control ownership for card rails.

Architecture & Reliability

Design cloud-native, cost-aware, multi-region architecture (preferably AWS); implement observability (logs/metrics/traces) and DR/BCP.

Ensure low-latency UX with strong consistency for ledgers, settlements, and card events.

People & Org

Build and mentor a high-performing, cross-border team (backend, frontend, mobile, DevOps/SRE, SecEng, QA).

Set engineering career ladders, review cycles, documentation standards, and a blameless culture of learning.

Stakeholders & Partners

Align with CEO/COO/Compliance on roadmap, audits, and regulator/bank/processor expectations.

Manage key vendors (KYC/KYT, processors, liquidity providers, cloud, analytics).

Success Metrics (first 12 months)

On-time delivery:

?85% of roadmap milestones delivered as committed.

Reliability:

?99.95% uptime on core services; MTTR < 60 min; change-failure rate < 10%.

Security:

0 critical vulns open > 7 days; measurable phishing/resilience drills; pass ISO/SOC surveillance.

Team health:

Senior IC time-to-hire < 60 days; <10% regrettable attrition; eNPS > +30.

Day-to-Day Responsibilities

Run weekly delivery reviews; unblock teams; reset plans when risks appear.

Own CI/CD, release cadence, and deployment safety (feature flags, canary, rollbacks).

Chair incident reviews; ensure crisp RCAs and corrective actions are implemented.

Maintain live runbooks and playbooks for deployments, rollbacks, and security breaches.

Requirements

1. 5+ years in software engineering; 3+ years leading multi-team orgs in

2. fintech/crypto/payments.

3. Proven delivery of regulated or mission-critical products (wallets/custody, exchanges, payment gateways, card issuing).

4. Deep skills in at least two:

o MPC / HSM / KMS and key lifecycle management

o Card rails / PCI DSS / issuer-processor integrations

o High-throughput ledgers & payments (event-driven, idempotency, reconciliation)

o AML/KYC/KYT workflows and vendor integrations

5. Strong cloud architecture (AWS), microservices, containers/orchestration, IaC (Terraform), CI/CD, SRE/observability.

Job Types: Full-time, Permanent

Pay: Up to RM15,000.00 per month

Benefits:

Health insurance Opportunities for promotion Professional development
Work Location: In person