Job Description

JOB SUMMARY Contributes general knowledge and skill in technology to provide first-and some second-level support including break-fix (repairs, installations, maintenance of systems) for designated property/properties. Generally works within well-established guidelines to complete routine tasks. Responsible for performing repairs, installations, and maintenance for property-based systems with a particular area. Has knowledge of sophisticated technology equipment/processes. CANDIDATE PROFILE Education and Experience Required: . High school diploma or GED 2-4 years experience in the Information Technology or related professional area. OR . 2-year degree from an accredited university in Business Administration, Information Technology, or related major 2 years experience or related professional area. Preferred: . System-related professional certifications desired. CORE WORK ACTIVITIES Managing Technology Needs within Budget Targets . Assists and/or provides input to IT Leadership for CAPEX and department operating budgets based on anticipated IT projects and property support/needs requirements. . Confirms that property/properties are in compliance with appropriate Marriott International Policies (MIPs) and Information Security Manuals (ISMs). Implements solutions as directed to resolve discrepancies. . Places equipment orders as directed relating to personal computers, telecommunications, local servers/networks processes invoices for their property/properties. . Conducts periodic inventories of applications and hardware prepares reports as requested. . Confirms that technology assets are secured. . Complies with technology-related vendor contracts. Building and Sustaining Relationships with Customers . Writes and presents proposals, analyses, project plans, cost models, etc. in written and/or oral formats. . Provides customer service to associates at dedicated property/properties. . Responds to inquiries from customers/vendors/peer group. . Provides detailed status reports as requested. Verifying Client Technology Needs are Met . Assists in disaster recovery and business continuity as it relates to technology. . Provides technical guidance. . Escalates support for all Marriott approved technology solutions (i.e. mobility devices, GPNS) and Request Center Processes. . Supports guest and associate internet access requirements. . Escalates problems as appropriate through direct supervisor, CLS IT Field and/or Marriott IT resources. . Images desktops, installs new software applications, applies patches, maps drives to appropriate server/network. . Moves/adds/changes PCs/peripherals migrating data when necessary. . Performs routine desktop backup as scheduled or directed. . Provides end-user support. . Confirms technology security (i.e. encryption, patch deployment) and technology compliance (i.e. Quarterly ID Audits, MAARK1) measures are in place. . Supports unit infrastructure (servers, switches, router, APs etc.) and engages appropriate MI IT and/or Vendor resources. . Assists in creating and maintaining secure server environment. Performs server backups and routine preventative maintenance. . Pulls through support for corporate, regional and property initiatives. When you join the Sheraton family, you become a member of its global community. We\'ve been a place to gatherand connect since 1937. At Sheraton, associates create a sense of belonging in more than 400 communities around the world. We welcome guests through engaging experiences and thoughtful service. If you\'re a team player who is excited to deliverameaningful guest experiences, we encourage you to exploreyour next career opportunitywith Sheraton.

Monster