Job Description

Position: IT (Information Technology) Manager

Department: IT

Reporting Line: Director

Job Overview:

The IT Manager will oversee all IT operations across the company's retail outlets, ensuring the smooth functioning of hardware, software, networks, optimize POS (Point-Of-Sale) systems and retail systems. The role requires strategic planning, hands-on technical expertise, and leadership to ensure that IT supports business growth and operational efficiency.

:

1. IT Infrastructure & Retail Systems Management

- Oversee and maintain POS, inventory, and e-commerce systems to ensure smooth retail operations.

- Ensure store networks, servers and cloud systems are stable, secure and up to date.

- Manage system integrations, ensuring all platforms communicate effectively.

- Minimize downtime by proactively identifying and resolving technical issues.

2. IT Support & Operations

- Provide technical support for stores, warehouse and HQ, troubleshooting issues efficiently.

- Monitor system performance and resolve hardware/software issues promptly.

- Maintain IT assets inventory and lifecycle management.

3. Security & Compliance

- Implement and enforce IT security protocols, ensuring data protection and compliance with regulations.

- Develop, test, and maintain disaster recovery and business continuity plans.

- Monitor and safeguard POS and customer data from cyber threats.

4. Vendor & Budget Management

- Manage vendor relationships, and ensure timely procurement of IT equipment and software.

- Prepare and manage IT budgets, optimizing costs while maintaining efficiency.

5. Team Leadership & Training

- Lead and develop the IT support team, ensuring smooth daily operations.

- Train retail staff on IT systems, cybersecurity awareness and best practices.

- Allocate resources effectively to handle IT projects and daily operations.

6. Strategic IT Planning

- Collaborate with senior management to align IT initiatives with business objectives.

- Recommend new technologies and software solutions to enhance retail operations and customer experience.

- Oversee IT projects, including system integration, software rollout, and store technology upgrades.

Mode: Full-Time

Location: Shah Alam (HQ)

Job Types: Full-time, Permanent

Pay: RM4,000.00 - RM6,000.00 per month

Benefits:

Free parking Maternity leave Opportunities for promotion
Work Location: In person