Job Description

JOB DESCRIPTION:

• To lead Security operations detection, investigation, analysis assessment and response team for global customers in Cyber operation
• Delivering threat management services as per customer contractual requirements; whilst maintaining Security standards, doing so in a cost-effective manner.
• Manages escalations across functional teams and driving incident response as and when required
• Focus on automation and standardization via playbook, defined templates and effective use of technology to achieve efficiency and standardization.
• Onboard and retain talented individuals along with performance management, coaching and career growth
• Resource planning, demand and supply forecast for new customer onboarding and transition planning
• Provide assurance, and ensure that the contractual service levels are measured and achieved
• Build skill gap matrix and work on team's developments to make sure team is future ready for upcoming technologies and threat management strategy
• Develop Security best practices and drive the execution across teams with continuous improvement.
• Ensure full awareness of the need to safeguard sensitive customer information at all times, so that customers perceive Co to be a trustworthy organization
• Be point of contact as operational consultant for any new opportunity to understand & define scope and build effort estimation.
• Responsible for the creation and development of defined Mitigation plans for any service improvement, ensuring the appropriate communication and procedures are in place towards the customer.
• Support on boarding of new customers and new platform for operation team's use
• Continually assess, and reduce risk against the current threat landscape providing customer focused improvements, productivity gains, and cost efficiencies.
• Conduct scheduled service meetings in line with agreed contractual obligations with key internal & external stakeholders
• Delivery Security awareness training as well as Anti Phishing campaign to increase Protection of Security infrastructure

Requirement:

• To support the shaping of Security Operations, with a mind-set of improving self, BT, and the customer experience.
• Experience in leading Security Operation
• Extensive knowledge and experience of risk management and business continuity management.
• Knowledge of common information security management frameworks, such as ISO/IEC 27001, PCI, and NIST
• Certification like CISM, CISSP, GCIH preferred
• Excellent leader with a proven track record of building high performing, well-motivated teams.
• Experience of customer facing roles, and knowledge of the business drivers to help operational teams deliver relevant, effective, efficient and quality service to customers

Sub Specialization : Information Technology;IT Security
Type of Employment : Permanent
Minimum Experience : 5 Years
Work Location : Kuala Lumpur
Salary Range : RM10,000