Job Description

ABOUT THIS ROLE

This role is to support the Infrastructure Vendor and Contracts Manager in the delivery of End User Computing services via an outsourced 3rd party by ensuring Software Licenses, and client hardware is procured, and stock levels are monitored and maintained at agreed levels and in line with demand. The role will assist with contract renewals, monitor software usage to ensure legal compliance, and procure hardware to enable delivery of the end user service

RESPONSIBILITIES:

This role is focussed on enabling delivery of technology services to the RS Group business functions.

• Management of a centralised software & hardware request process to include all EUC hardware (e.g., Laptop, desktop, mobile phones, presentation equipment etc.)

• Centrally tracking all software and hardware renewals and reviewing requirements proactively
• Accountable for ensuring hardware stock levels are maintained
• Avoiding unnecessary purchases through accurate inventory management
• Supporting annual stock checks
• Reporting on stock, requests, and usage

• Management of a centralised hardware lifecycle and procurement process.

• Enabling efficient financial control of hardware assets.
• Maintaining client lifecycle plan
• Co-ordinating the introduction and release of client models
• Reporting on client lifecycle status

• Assisting with contract renewals for the procurement of software, landlines, mobile phones, printers, and client hardware.

• Support the Configuration Management process.

• Standardizing and enhancing processes

• Support the CMDB management and development to ensure it is fit for purpose.

• Maintaining software and hardware databases using Continuous Improvements
• Support the Physical and logical DSL & DML management and development
• Responsible for process and procedures and managing the Software and Hardware Library, providing a true picture of our assets globally.
• Support the Audit and Improvement of Configuration Management Change control.

• Identifying and removing older IT assets that are obsolete or costly to maintain
• Support compliance requirements

• Support Service Delivery Management Incident, Problem and Change processes
• Support Continuous Improvements within Technology.
• Support the budget and forecast process ensuring robust financial control processes and procedures of hardware/software purchasing are maintained and adhered to. Also providing cost savings through improvements of processes.
• PR, PO & Invoice Management as required
• Creation and distribution of reports

• Monitoring and reporting on joiners and leavers
• EUC Management reporting e.g. mobile phone reporting, monthly reports etc.

• Work with business partners and 3rd party partners to resolve issues and turn challenges into opportunities.
• Identify issues impacting service delivery process and define and implement effective solutions that are cost effective and support our business model and strategy
• Support the rollout of new services to business partners and 3rd party partners, communicating changes impacting the organisation internally and externally

Key opportunities for growth in this role

This is an excellent opportunity to build experience and knowledge within a global Technology department.

Key relationships for my role / Who do I need to consult with?

This role does not have direct line management responsibility but will be expected to provide direction and coaching support to those teams delivering IT services such as BAU support teams on a day-to-day basis.

The role will also need to work with and support other teams across the business and liaise with key stakeholders at all levels of the organisation, globally, to effectively maintain and communicate the service delivery.

Example of internal relationships

• End users
• Technical Architects
• Service Managers
• EMEA Support Team
• Infrastructure Support Team

Example of external relationships

• Third party support teams such as ComputaCenter, ATOS, Wipro, OBS
• Vendors such as our landline, mobile and printer suppliers

REQUIREMENTS

• Knowledge and experience (of Process, People, Technology) in Support and Service Delivery.
• Experience of understanding, communicating, and negotiating IT contracts
• Excellent written, verbal and presenting skills with the ability to translate technical information into business / layperson language
• Effective at building and sustaining stakeholder relationships across all levels of the organisation, both within IT and beyond, and globally
• Exceptional customer service skills
• Excellent prioritising and planning skills to organise and prioritise workload to tight deadlines and under pressure
• Experience of MS Office applications, including Strong Excel knowledge and can understand and learn new technologies
• A passion for Service Improvement
• Experience in Technical application of ITIL Service Management Disciplines
• Solid understanding of Configuration and Request Management processes and how they drive business processes.
• Financial - Budget control, Forecasting, Purchase Order creation & Invoice Management
• Ability to maintain clear and focused thinking under stressful/high pressure situations
• Able to chair and conduct meetings, create meeting minutes, track issues and actions to closure, support and drive the decision-making process.
• Ability to make decisions based on business needs and explain the reasoning/judgement behind the decisions.

Desirable:

• Multilingualism
• Qualified to Information Technology Infrastructure Library (ITIL) foundation level
• Understanding of applications, systems and platforms currently deployed within the enterprise

RS Group plc, previously Electrocomponents, is headquartered in London and listed on the London Stock exchange. We are a leading global omni-channel industrial product and service solutions provider to customers who are involved in designing, building and maintaining industrial equipment and operations, safely and sustainably. Our name change starts our transition for our brands to unite under the RS name and have one strong, unified global brand rather than our previous brands of RS Components, Allied Electronics & Automation, RS PRO, OKdo, DesignSpark, IESA, Synovos, Needlers and Liscombe.

We employ over 7,500 employees working in 32 countries, serving over 1.2 million customers in over 80 countries. We stock over 700,000 products from over 2,500 suppliers and are a digital market leader with 62% of our revenue through digital channels.

Our market today is large, fragmented, local in nature and digitally immature and, currently, we estimate the global market value to be over \xc2\xa3400 billion with our share being less than 1%. We believe we can increase our ambitions, moving from the good business we are today to a truly great one. This next phase is called our Journey to Greatness and will help us achieve our vision to become first choice for all our stakeholders through our purpose of making amazing happen for a better world. This requires:

• Galvanising a high-performance, purpose-led culture
• Realising a world-class customer experience
• Extending our wisdom, insight and data
• Accelerating to a solutions-led innovative business
• Transforming our executional capabilities

Our strategic roadmap has evolved into The RS Way with our five strategies priorities of:

• high-performance team
• best customer and supplier experiencer
• innovation
• operational excellence
• reinvestment to accelerate growth

Our number one priority is our people and they are instrumental to us achieving our strategic priorities. We recognise that a diverse and happy workforce is critical to our success and becoming first choice for all our stakeholders. This mantra is fundamental to how we attract, develop and hold on to the talent we need.

In line with being an equal opportunities employer, we recruit fairly and equitably and recruit people who are the best match for the role we are hiring for; regardless of gender, ethnic origin, age, religion, sexual orientation, gender identity or disability. In fact, our mantra is simple - regardless of who you are or what you believe in, you can show up every day as yourself.

RS Group