Job Description

About the Role

To deliver on our objective of providing world class managed services for our customers.

As an IT Service Desk Analyst, you will provide support for all end-user/ desktop technology requests or issues that customers present. Your core objective is to restore service for the customer as quickly as is possible and, where further escalation is required, provide a single point of contact and ownership.

You will:

• Diagnose issues and provide speedy solutions, utilising knowledge to personally achieve service restoration
• Provide high level customer focus through delivery of accurate information to business clients regarding availability and functionality of services and customer's applications
• Escalate all unresolved problems/requests to relevant teams providing accurate categorization, assessment, and prioritisation
• Perform remote diagnostic troubleshooting and checks for customer incidents.

Requirements

• A motivated and driven person with a proven IT background or a first-rate IT customer service consultant with a passion for IT/ Network/ Desktop Computing. Customer success is in your veins. You thrive on playing your part in helping customers achieve their goals.
• Ideally, you will need to have a degree or formal IT qualification and/or experience in a similar role, with proven experience in IT customer service support.
• Technology-wise, you must have a basic technical understanding of LAN/WAN/ Security/ Server / Active Directory/ Desktop/ Windows 10 technologies and a sound understanding of what ITIL is and MS office packages.
• Preferably with at least 1 to 2 years of work experience in an IT / NOC/ Managed Services environment
• You will have demonstrable problem-solving skills
• An analytical and systematic approach in resolution, coupled with excellent relationship management skills will see you excel
• Ability to communicate fluently in English at all levels and a can-do attitude is key.
• This role currently operates on a permanent night shift (Mondays to Fridays) in Cyberjaya and is a 12 months contract role

Benefits

As a valued member of 'Logicalis Australia' you will enjoy several benefits, such as;

• Modern offices: located in Melbourne, Sydney, and Malaysia
• Supportive team environment: Confidential pulse checks tell us we are known for being, "Unselfish with knowledge", "Flexible and Diverse", "Give a shout-out and there will always be help"
• Pick your own adventure: Our people have moved from Help-desk to Cloud-Engineering. Admin to Project/Program Management. Project Management to Product Development.
• If something interests you, we'll fund you to learn it, so you can become it!
• Breadth of experience and purpose: People here can have an idea, make a plan, and see it through. Our people enjoy genuinely impacting change and controlling their professional success.
• Flexible, modern, working arrangements: Find your own method for collaboration and productivity to achieve a happy balance.

Here at Logicalis,
We encourage everyone to apply and give us a chance to evaluate your skills and experience. We are all learning on the job, and although the listing above has been carefully compiled, we are also open-minded and interested to hear about the value you can bring to the role and Logicalis.

About Us

Logicalis Australia is a division of the Logicalis Group, an international IT Solutions Integrator who employs 7,000+ staff, across 65 locations worldwide. With operations in Melbourne, Sydney, Brisbane and Cyberjaya, Malaysia. Logicalis Australia enables organisations to transform their internal capabilities and gain greater business value from their IT investment.