It Service Desk Analyst
Bayan Lepas, M07, MY, Malaysia
Job Description
Role: IT Service Desk Analyst
Location: Bayan Lepas, Penang
MUST HAVE: Active Directory
:
To provide technical assistance to users through phone, emails of fax To provide 1st level support and troubleshooting. To ensure continuous improvement to the job function To submit daily, weekly and monthly helpdesk report to team leader To work within Team in a pressurized working environment To continually demonstrate excellent inter- personal and telephone communication skills. To handle all contacts with openness, honesty and respect To act as single point of contact It related problems and queries, To maintain customer focus in all areas at all times. To ensure there is an emphasis on quality and continuous improvement within your job function. To carry out any other duties as and when assigned by the management.
Criteria:
Great - intermediate knowledge skills of L1 service desk support/ L1 Technical Support Microsoft Office Apps, Snow ticketing tools Proficient in English language with good communication skills Able to work in office hours / shift as well Education Level- Diploma or higher with 1 to 2 Years experiences.
Job Type: Contract
Contract length: 12 months
Pay: RM3,200.00 - RM4,000.00 per month
Experience:
Active Directory: 1 year (Required) Troubleshooting: 1 year (Required)
Language:
English (Required)
Location:
Bayan Lepas (Required)
Work Location: In person
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Job Detail
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Job IdJD1393869
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IndustryNot mentioned
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Total Positions1
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Job Type:Contract
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationBayan Lepas, M07, MY, Malaysia
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EducationNot mentioned