It Service Desk Analyst
Job Description
Key Responsibilities:
? Provide 1st and 2nd line remote support for software, hardware, and network issues
? Manage incidents, service requests, and technical escalations
? Maintain documentation, knowledge base, and process improvements
? Ensure high service quality, meeting or exceeding SLAs and customer satisfaction
? Collaborate within the Service Desk team to resolve issues efficiently
Requirements:
Hands-on experience supporting:Windows OS, Microsoft Office 365, ExchangeVMware, Mobile Device ManagementNetworking (firewalls, routers, switches)
Strong communication and customer service skills
Excellent problem-solving and multitasking abilities
Team player with a proactive and adaptable attitude
Job Type: Permanent
Pay: RM1,726.31 - RM6,000.00 per month
Benefits:
Opportunities for promotion
Professional development
Application Question(s):
do you need visa sponsorship to work in malaysia?
Do you have experience in vmware, windows, active directory?
Work Location: In person
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Job Detail
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Job IdJD1276909
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationKuala Lumpur, M14, MY, Malaysia
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EducationNot mentioned